Director, Clinical Operations

Milwaukee, WI
Onsite Health Solutions – Site Operations /
FTE /
On-site
 Who We Are  
Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values  
Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. 
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. 
Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. 
Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. 
Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. 
 




About the Role:
As the Director of Onsite Health Operations, you will play a pivotal role in overseeing and optimizing all aspects clinical operations across all states where Novir is active. You will be responsible for ensuring the highest standards of patient care delivery while driving operational efficiency and excellence. This position requires a strategic leader with a strong background in healthcare management, exceptional communication skills, and a deep understanding of clinical process and regulations.

What You'll Do:


    • Leadership and Management: 
    • Foster a collaborative and positive work environment that encourages professional growth and development. 
    • Conduct regular team meetings to ensure alignment with organizational goals and objectives. 
    • Create an environment where employees have a sense of ownership, leading to increases in productivity and efficiency. 

    • Clinical Operations: 
    • Identify, develop and implement performance improvement opportunities with standard operations to increase efficiencies and compliance which align with OHS goals and objectives.  
    • Develop, implement, and monitor policies and procedures to ensure compliance with regulatory standards. 
    • Oversee the allocation of resources, including staff, equipment, and facilities, to ensure optimalutilization and cost-effectiveness. 
    • Manage workforce planning across states to ensure staffing capabilities for clinics.

    • Financial Management: 
    • Develop and manage the clinical operations budget. 
    • Monitor financial performance and implement cost-effective measures without compromising service delivery. 
    • Participate in financial planning and forecasting for clinical services and staffing. 

    • Strategic Planning
    • Contribute to the development of long-term strategic goals for the organization. 
    • Identify opportunities for growth and expansion of clinical services. 
    • Stay current with industry trends and innovations in clinical care. 

    • Training and Development:
    • Develop and implement training programs for clinical staff to enhance skills and knowledge. 
    • Ensure ongoing education and professional development for all clinical team members. 

    • Operational Excellence:
    • Handle operational questions and escalations within the region. 
    • Collaborate with the VP of Onsite Health Solutions to address critical issues, business growth opportunities, key relationships, and budgeting discussions. 
    • Oversee overall service delivery to ensure execution, client satisfaction, quality, and efficiency. 
    • KPI (key performance indicator) driven with the ability to manage and execute on a strategic plan and budget. 
    • Strong problem-solving and executive skill sets. 

    • Resource Management:
    • Manage all allocated resources, including time, expenses, supplies, and labor, to achieve financial margins and outcomes. 
    • Master scheduling for Onsite Health Services Team Members, including staffing partners. 
    • Ensure onboarding and competency of OHS Team Members. 
    • Maintain accurate training records for compliance. 

    • Client and Administrative Support:
    • Participate in on-site events as needed. 
    • Ensure all clinic procedures are adhered to and completed timely per clinic needs. 
    • Address client questions, manage inquiries, and adjust schedules as needed. 
    • Maintain client records in line with company procedures and data protection requirements. 
    • Oversee clinic schedules and ensure payment handling procedures are followed.

    • Operational Support :
    • Ensure availability of supplies, tests, client literature, and other necessary materials for the clinic. 
    • Provide general administrative support to the clinic. 
    • Maintain working areas and equipment in line with health, safety, hygiene, and general housekeeping standards. 
    • Assist with other clinic duties as needed, including supporting team members such as Health Care Workers. 
    • Maintain good working knowledge of the services provided. 
    • Manage performance, actively coach, mentor, and direct staff to improve performance. 
    • Ensure internal and external education, training, and activities for self and staff to promote personal and professional growth. 

Requirements:

    • Bachelor’s degree in nursing, Healthcare Administration, or a related field (required). 
    • Master’s degree in nursing, Healthcare Administration, or Business Administration (preferred). 
    • 4-5 years of management experience, with at least 2 years in a leadership role overseeing clinical operations. 
    • Minimum of 7-10 years of clinical operations experience in a healthcare setting. 
    • Proven track record in a leadership or managerial role. 
    • Start-up environment experience is a plus. 
    • Excellent communication and interpersonal abilities. 
    • In-depth knowledge of healthcare regulations and accreditation standards. 
    • Proficiency in clinical data analysis and quality improvement methodologies. 
    • Strong problem-solving and decision-making capabilities. 
    • Current state licensure as an RN, ARNP, PA in FL. 
    • Excellent time management skills with a proven ability to meet deadlines. 
    • Ability to function well in a high-paced and changing environment. 

Work Environment:

    • The role requires a blend of office-based tasks and on-site supervision of clinical operations. The Director of Clinical Operations should be prepared to handle high-pressure situations and make critical decisions swiftly. 

Perks of Working at Novir:

    • Competitive total compensation offerings. 
    • Permissive vacation. 
    • Parental leave. 
    • Flexibility & work/life balance. 
    • Medical and dental insurance. 
    • Opportunity to build something incredible while being surrounded by intelligent, hardworking, and motivated coworkers. 
Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!