Sales Engineer

Oakland, CA
npm, Inc. is the company behind npm, used by millions of Javascript developers and by companies like Google, PayPal, Uber, Twitter, Dropbox, Tesla, Adobe, Amazon, and thousands of others every day to build great web applications faster.

npm is expanding its enterprise-focused offering to give businesses enhanced security and control over applications they build using open source components. Typical sales opportunities for these products range from $10,000 to over $100’s of thousands per year.

about this role
As a sales engineer, your role is to educate our customers about the capabilities of our software, and assist them in getting the most out of it. This will involve working with them to formulate technical solutions to their problems using our software, and assisting them as they execute on that plan. You'll help them get set up for trials, and build proofs-of-concept of more complex solutions.

You will be the primary technical point of contact with your customers, collaborating with other engineers at npm on technical and architectural strategies to enrich and evolve npm's enterprise products.

You should have a disciplined approach to customer engagement, and use automation to help you manage multiple customer relationships in parallel. Your work will help shape an organization designed to drive deal velocity and equip customers to quickly attain their desired goals. By putting customers on a path to fully adopt npm as part of their app development and security strategy, you will be a key contributor to their overall success, and npm's too.

This role gives you the opportunity to work at a company with a well-recognized and well-loved brand in the engineering community, used by millions of developers. You'll work with a diverse team of talented (and fun) individuals, while making web application development faster, more productive, and safer for thousands of businesses and millions of developers.

Our sales team is still small, but growing fast. Your diverse skill set will help set the direction so we can be more successful.

The position reports to the VP of Sales. Your compensation will mainly be salary, but with the opportunity to earn bonuses based on revenue and customer success. It involves some travel, but about 75% of your time will be based at our offices in Oakland, CA.

about npm
npm is the package manager for all JavaScript, serving code modules to over 11 million developers around the globe. As a low-friction way to share code, it has facilitated some of the largest open source movements in web development. Since its invention in 2009, over 730,000 packages have been published. In 2018, nearly everybody who builds a website uses npm to help them do it.

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups — women, people with disabilities, people of color, women of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

our code of conduct
npm exists to facilitate sharing code, by making it easy for JavaScript module developers to publish and distribute packages. npm is a piece of technology, but more importantly, it is a community. We believe that our mission is best served in an environment that is friendly, safe, and accepting; free from intimidation or harassment. We do not tolerate abusive behavior. See our unabridged code of conduct here.

Closing date for this position is July 29th, 2018