Call Center Agent (Outbound) - Trilingual (English, Cantonese and Mandarin)
Canada - Remote
Contact Centre /
Full Time /
Remote
Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.
We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.
Work Type: Permanent Full-Time
Location: Work from Home within Canada
Who You Are
As a Market Research Interviewer with Numeris, you will conduct outbound telephone market research interviews with the public. This role is responsible for following strict research scripts and procedures, influencing respondents to participate in studies, and for collecting error-free data for Numeris and NLogic Market Research Division (MRD) studies.
A Day in the Life
- Your typical day will focus on speaking in English, Cantonese or Mandarin to people across Canada. As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role).
- Make trilingual (English, Cantonese and Mandarin) outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.
- Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.
- Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.
- In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.
Qualifications and Requirements
- Secondary school diploma or General Educational Development (GED) Preferred
- Must be available for a set shift schedule of four weekdays and one weekend day
- Trilingualism (English, Mandarin and Cantonese) is mandatory
- 1 year in similar role or customer service related work/volunteer experience
- Ability to problem solve and overcome objections on the phone
- Demonstrate a courteous, polite, customer service approach
- Professional customer service attitude
- Strong communication (written & verbal) and active listening skills
- Strong computer skills minimum typing speed of 45 wpm; navigation, multitasking skills
- High attention to detail & accuracy
Your Home Office Set up Requirements
- High-speed internet connection
- Mobile or landline telephone with strong mobile network
- A wired or Bluetooth headset for call confidentiality
- A quiet space to perform your duties
What’s in it for you?
- Comprehensive in-class training program with support to prepare you for the role
- Competitive benefits package which includes medical and dental
- Participation in our Group Savings and Retirement Program
- Vacation
- Ability to do your work from the comfort of your own home
- Our virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirements
- Perkopolis – participation in a program that provides exclusive discounts on products and services to employees
Values
Data-driven, Conscious transparency, Collaboration through trust, People first, Commitment to the best
Numeris is an equal opportunity employer
We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the People & Culture department if any accommodations are needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
