Sr. Director, Revenue Operations

New York City, NY /
Finance – Finance /
Full time
Nylas is a pioneer and leading provider of productivity infrastructure solutions for modern software. Over 50,000 developers worldwide use the Nylas platform to quickly and securely build productivity features into their applications. With Nylas, developers get unprecedented access to rich communications data from their end-users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy.
Who We Are
Nylas was founded in 2013 and has raised over $175M to date from Tiger Global, 8VC, Spark Capital, Slack, and more; as well as individual investors including Patrick Collison, Co-Founder and CEO of Stripe, John Collison, President and Co-Founder of Stripe, Sebastian Siemiatkowski, CEO of Klarna, and Tony Fadell. Developers around the world use Nylas to quickly and securely build email, scheduling, and work automation features into their applications. Nylas customers include Upwork, Wix, Freshworks, Lever, Dialpad, Ceridian, and
People First
Nylas is a BIG advocate for the well-being of its employees, which is why we have embraced a People First philosophy. It’s about giving more autonomy and flexibility to our employees. It’s not about when, where or how the work is accomplished; it’s about adopting a mindset of velocity and trust when tackling the work. It’s about respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location.
Nylanauts have the ability to decide the best workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. Why? Because we want our employees to be great; because we are focussed on being a high-performing team. To achieve this mission, we remove barriers and offer more autonomy. So, Nylanauts are encouraged to find those environments that inspire them to be great. This means Nylanauts can work from the slopes of Montana or from the beaches of Italy.
And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can! The workspace is there to be utilized.
So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more?  Check us out on Comparably and Great Place to Work!
Recent Awards:
Fastest Growing Companies (Inc 500)
2020 Great Place to Work (Great Place to Work)
2020 Best Places for Professional Development (Comparably)
2019 Best Leadership Team (Comparably)
2020 Happiest Employees (Comparably)
2020 Best Companies for Compensation (Comparably)
2020 Best Companies for Perks & Benefits (Comparably)
2020 Best Companies for Work-Life Balance (Comparably)
2021 Best Company Culture (Comparably)
2021 Best CEO (Comparably)
2021 Best Company for Diversity (Comparably)

The Role
Nylas is looking for our first Revenue Operations leader to join our growing team!  Reporting directly to the CFO, you will lead all GTM strategy and operations with a data-driven approach including, but not limited to, revenue forecasting, team planning, customer growth/retention and operational efficiencies.  You understand and have experience leading and managing the full end-to-end journey of our customers (marketing, sales and customer success).  You will work with other leaders to define the strategy and success metrics of the marketing, sales and customer success organizations and drive execution across the GTM organization.  You are a leader who has experienced hyper-growth within a startup and the challenges that come along with it and have worked closely with finance driving overall company success. 

What You'll Do

    • Lead and drive operations for multiple teams across marketing, sales and customer success 
    • Define productivity metrics to ensure our teams are hitting their performance targets, analyze the “why” on what’s working and what’s not working, develop solutions and action plans that lead to success 
    • Define and improve current processes and systems 
    • Measure, analyze, report and recommend improvements on GTM effectiveness and enablement
    • Lead headcount planning and team configurations to develop optimal revenue and staffing plans
    • Own capacity planning that aligns with financial/ARR goals
    • Own revenue and pipeline planning and forecasting
    • Scale the current Revenue Operations team

What You'll Bring

    • 10+ years of successful revenue operations and GTM experience ideally at a startup
    • 5+ years experience managing teams and individuals in revenue/sales operations in a B2B SaaS environment, experience with companies in the API space is a huge plus
    • Experience working with global revenue teams
    • Proven history of building a successful revenue operations strategy 
    • Experience implementing and scaling territory and segmentation frameworks
    • Comfortable managing complex data sets and problems in Excel
    • Experience analyzing marketing sales and customer data
    • Comfortable working closely and building relationships with C-Level executives
    • Expert in the Salesforce ecosystem and other tools needed for a successful GTM tech stack

Perks and Benefits:
Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
Healthcare: 90% premium coverage for medical, dental and vision for you and your family
One Medical onsite and tele-health membership for you and dependents
Additional: Health and DC FSA, Life insurance, with options for STD, LTD
Retirement Plan: match up to 1% of annual salary for 401k or RRSP contributions
Education Stipend: $1k annual education & development benefit
Perk card: $150 per month towards health, wellness, and other perks via Assembly
Cell Phone: $50 per month stipend towards cell phone reimbursement
Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
Equal Opportunity Employer:
Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.
Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.