Customer Success Manager; EMEA
Luxembourg /
Client Services/Customer Success /
Full Time
/ On-site
The Customer Success Manager (CSM) is responsible for leading and building out the Customer Success function in our Luxembourg location. The CSM will partner with each functional area to support all aspects of the customer lifecycle, from onboarding through renewals and expansions. Reporting to the Chief Operating Officer, this position will play a vital role in not only building out this team, but partnering cross functionally to ensure customers obtain maximum value from the nZero platform and additional service offerings.
Responsibilities
- Lead customers through product adoption and value journey, resolving issues along the way
- Drive to understand customer goals, provide solutions and address their pain points
- Deliver insights on carbon emissions data to technical and non-technical stakeholders
- Guide customers through net zero transition and financial opportunity use cases
- Represent voice of the customer with engineering, marketing, and sales teams; advocate for appropriate product enhancements that drive long-term customer value
- Help define and refine initiatives, methodologies, assets, and programs
Recommended Qualifications
- 3-5 years in a customer-facing professional role, or equivalent sustainability experience
- Excellent verbal and written communication skills.
- Curious, solution-oriented problem solver with the ability to think outside the box
- Self-starter with grit and an entrepreneurial mindset, who thrives in a fast-paced environment while juggling multiple priorities
- Ability to work with ambiguity and move work forward with little direction
- Project management mindset with the ability to organize and influence on all levels, from peers, to management and executive leadership
- Ability to work independently and as part of a team Drive to learn sustainability and carbon reduction strategiesEnthusiastic about nZero’s mission and core values
About nZero:
nZero is a near real-time (NRT) carbon data and sustainability platform that gives NGOs, government agencies, and organizations the accurate emissions data they need to reach net zero, communicate their story, and make smart decisions that benefit the health of the planet. Unlike carbon management offerings who rely on third-party data and opaque averages, nZero gathers accurate, first-party, contextual data into a comprehensive view, making it simple for organizations to pinpoint opportunities within their operations to implement carbon reduction actions and spend smarter along the way. nZero's awards and recognitions include the Economic Development Authority of Western Nevada (EDAWN) Existing Industry 2022 "Leader in Sustainability" Award, Business Intelligence Group's 2022 Sustainability Product of the Year Award, a place on TIME Magazine's 2022 Best Inventions List in the Sustainability Category, as well as an honorable mention on Fast Company's 2022 World-Changing Ideas List
