Senior Director, Growth, Business Banking
London
OakNorth Bank – Business Banking /
Permanent - Full Time /
On-site
Since our launch in 2015, we’ve lent over £13bn to ambitious entrepreneurs across both the UK and US. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive.
Our Business Banking proposition is designed for the UK’s most ambitious, high-growth companies. Since launching in 2024, we’ve built a digital-first, insight-led experience for modern SMEs—one that’s shaped by the needs of scale-ups and the expectations of today’s decision-makers.
As we enter our next phase of growth, we’re hiring a Senior Director to co-lead the Business Banking unit. You’ll work in tandem with the Senior Product Director to shape the vision, scale the product, and manage the business end-to-end—with a particular focus on Commercial, Go-to-Market, Marketing, Partnerships, Onboarding, and Customer Experience.
This is a unique opportunity to lead a rapidly growing unit inside one of the UK’s most successful fintech-born banks.
What You’ll Do
- Strategic Leadership & Business Ownership
- Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
- Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
- Align business banking strategy with OakNorth’s broader mission and commercial objectives.
- Represent the unit across internal forums, board, and market-facing engagements.
- Commercial & Go-to-Market Execution
- Lead the commercial and go-to-market functions, ensuring they’re structured for growth and equipped to scale.
- Drive revenue growth via pricing, acquisition channels, content, campaigns, and customer lifecycle strategies.
- Develop and execute go-to-market plans, with clear accountability for lead generation, conversion, and retention metrics.
- Cultivate new distribution partnerships and ecosystem relationships to unlock scalable channels and growth loops.
- Customer Experience & Onboarding
- Own and continuously optimise the customer journey—from awareness and acquisition through onboarding, activation, and lifecycle engagement.
- Partner closely with Operations and Customer Success to ensure a seamless, insight-led and feedback-driven experience.
- Set and deliver against CX metrics, including onboarding conversion, NPS, CSAT, and churn.
- Cross-Functional Leadership
- Operate within a matrixed team model, collaborating daily with Product, Technology, Risk, Legal, Data, and Operations.
- Translate strategic goals into execution plans across multiple squads.
- Ensure commercial priorities are fully integrated into product design, delivery, and decision-making.
- Growth, Experimentation & Scale-Up Culture
- Build a culture of testing, learning, and iteration—balancing speed with quality and impact.
- Prioritise ruthlessly to focus on what drives growth and customer value.
- Identify opportunities and gaps fast, and activate plans to respond with agility.
- People Leadership & Talent Development
- Lead and grow the commercial team, acting as a coach, partner, and mentor.
- Champion OakNorth’s culture, values, and leadership principles in everything you do.
- Work with People & Talent teams on org design, hiring plans, and future leadership pipelines for the unit.
- Own and evolve the strategic direction of Business Banking alongside the Senior Product Director.
- Be jointly responsible for the unit’s P&L, roadmap, and day-to-day performance, acting as a true co-founder of the business line.
- Align business banking strategy with OakNorth’s broader mission and commercial objectives.
- Represent the unit across internal forums, board, and market-facing engagements.
Who you are
- Must-Have Experience
- Extensive experience in high growth and scale-up environments in FinTech, SME financial services, or SaaS businesses—ideally with product and commercial exposure.
- Proven P&L responsibility or full ownership of a business vertical.
- Strong analytical and commercial instincts and an entrepreneurial mindset—you move fast, learn quickly, and never lose sight of the customer.
- Experience scaling go-to-market functions, including sales, partnerships, marketing, and CX.
- Demonstrated leadership in a matrixed, cross-functional environment, with the ability to influence and mobilise across teams.
- Fluent in data, customer insight, and market intelligence to drive decisions.
- Mindset & Traits
- Strategic thinker and decisive operator.
- Clear communicator and stakeholder influencer.
- Builder of culture, capability, and systems.
- Calm under pressure; energised by ambiguity.
- Growth-oriented, feedback-driven, team-first.
Why Join Us
- You’ll be at the heart of one of OakNorth’s most exciting growth opportunities—helping shape the next frontier of SME banking in the UK.
- You’ll join a mission-driven organisation that’s scaling with ambition, pragmatism, and purpose.
- You’ll work alongside some of the brightest minds in banking, technology, and product.
- You’ll make real, measurable impact—from revenue to reputation to customer.
