Associate - Product Operations
Gurugram
ONGPL – Deposits /
Permanent - Full Time /
On-site
Since our launch in 2015, we’ve backed entrepreneurs with over £13bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US and we’re not about to stop there. Our success is built on bold thinking and a refusal to accept “business as usual.”
This role is part of our Product Operations team for Personal Savings (PS).
Product Ops at OakNorth is about designing and running the processes, tooling, and controls that enable the business to scale with accuracy and speed. You’ll start by running today’s manual workflows, then lead the transition to automated, data-driven systems that improve reporting turnaround, rate-change governance, and partner satisfaction.
If you’re a self-starter who loves building systems, solving operational challenges, and making Product teams faster and sharper, we’d love to meet you.
What you’ll do:
- Build and deploy AI-powered agents: AI-driven automations or copilots across a focused set of non-engineering OakNorth teams within 6–12 months to enable team members with >90% active usage of deployed workflows in their daily work.
- Map processes, build workflows using tools such as Gumloop, n8n, Notion, Cursor, or ChatGPT plugins, and orchestrate integrations.
- Measure impact via dashboards, QA checks, and iteratively optimise based on user feedback.
- Seed an AI-native culture, coaching internal “AI champions” and embedding templates and practices into team norms.
- Automate insights, develop dashboards and self-serve tools to reduce ad-hoc queries by 50% to cut reporting turnaround from days to minutes
- Design and execute rate changes accurately; design dual-control, audit-trailed workflows (“rate-change as code”) to keep error rates below 0.5%.
- Deliver compliance reporting: prepare and automate Consumer Duty and Product Assessment packs, ensuring FCA requirements are met on time.
- Manage partner support SLAs: triage and resolve inbound partner queries within <24h, log recurring issues, and drive process fixes.
- Introduce monitoring & controls: implement data-quality checks, freshness alerts, and incident playbooks to strengthen operational resilience.
- Incorporate partner and stakeholder feedback: continuously refine reports, dashboards, and processes to improve usability and adoption.
- Support launches and incident response: ensure readiness for new rate-change deployments and quick resolution of data or reporting incidents.
What you’ll bring:
- 2–4 years’ experience in Product Operations, Analytics, or Data Ops within fintech, banking, or SaaS.
- Technical fluency with low-code/no-code and development copilot tools (Notion, n8n, Gumloop, Cursor, Claude Code), SQL and BI tools, APIs, scripting, or integrations.
- SQL and or Python skills
- Operational empathy to able to partner with business teams to deeply understand challenges and deliver rapid solutions.
- Excellent communication skills with the ability to translate between Product, Finance, and Compliance stakeholders.
- Ability to manage manual tasks while designing long-term automated solutions.
- Collaborative, low-ego, and motivated by collective success.
- Self-starter with high ownership, comfortable with autonomy and ambiguity.
Nice to have:
- Experience with GitHub Actions, Airflow, or Zapier.
- Familiarity with UK retail savings and Consumer Duty obligations.
- Prior experience with AI/LLM tools and agent frameworks (e.g., OpenAI, LangChain) for reporting, commentary, or workflow automation.
Why OakNorth?
- Impact from day one – you’ll directly reduce reporting lag and improve partner satisfaction.
- Room to grow – clear paths for progression: Associate → Senior Associate → Product Ops Lead.
- Values that resonate – ambition, integrity, and a genuine commitment to helping businesses and savers thrive.
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
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