Client Onboarding Manager
London
OakNorth Bank – Client Onboarding /
Permanent - Full Time /
Hybrid
Since 2015, we’ve backed entrepreneurs with over £12.5bn in funding, helping create 56,000+ jobs and 34,000+ new homes across the UK and US. We’re dedicated to helping trailblazing businesses thrive and our Client Onboarding team are integral to our growth.
This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.
As a Client Onboarding Manager, your role will handle the onboarding of UK & US corporate lending clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience
Are you ready to step up to the challenge?
Responsibilities:
- Undertake AML CDD reviews and risk assessments on new UK & US corporate lending clients
- Manage the AML CDD portion of commercial business loan origination
- Communicate & Collaborate effectively with customers of Oak North and internal stakeholder to ensure we are delivering Customer Delight.
- Manage customer expectations through effective communication skills whilst also ensure we are working at speed and maintaining Momentum.
- Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns
- Mentor/supervise junior members of the Client Onboarding Team
- Identify areas for improving processes to deliver improved efficiency
- Support the Lending lead in transformational change initiatives, delivering against our strategic plan.
- Utilizing Generative AI: Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.
Requirements:
- Experience working in the financial service sector (must have in commercial lending for UK & US clients) minimum of 5 years’ experience.
- Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions, including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc.
- Excellent understanding and experience of AML/KYC, CDD/EDD.
- Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
- Strong interpersonal and exemplary communication skills (written as well as verbal).
- Enjoys working in a team environment.
- Ability to conduct searches, analyse findings, and summarize results clearly and concisely.
- Demonstrates the ability to read and comprehend processes and effectively apply them to task execution
- Independently carry out tasks consistently at a high level
- Extensive technical knowledge of financial crime prevention.
- A strong understanding of financial crime prevention systems.
- A proven track record of stepping up, taking responsibility and delivering
- Can prioritise and manage workflows and multi-task.
- Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
- Desire to go the extra mile to delight our customers.
Benefits & Perks:
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits – opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- In-house Barista Bar in London office
- Support causes that matter to you – Volunteering time off
- Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
