Product Manager - CDD
London
OakNorth Bank – Product /
Permanent - Full Time /
Hybrid
Product Manager – CDD
We are looking for an experienced Product Manager to join our growing team at OakNorth Bank and help us to revolutionise SME banking.
We have grand ambitions to help the UK’s most ambitious businesses, and your role as Product Manager will be to define, design and deliver the best onboarding experience for SMEs.
Our 'Welcome' product team is responsible for onboarding customers and we're focussed on ensuring we can automate our onboarding processes (for example Know Your Customer (KYC) and Anti-Money Laundering (AML) processes), creating a simple, slick, streamlined onboarding journey for SMEs.
This is a critical enabler to customer delight and ensures SMEs get access to their account quickly, with minimal friction, allowing them to complete the core business banking jobs efficiently. The role will work heavily with our internal teams to redefine the current experience digitally on both mobile and web, as well as improving our internal operational processes.
As a Product Manager, you will have the opportunity to contribute directly to the growth of the business by creating best-in-class customer journeys with a dedicated full-stack engineering team.
We are looking for someone who wants to:
- Contribute to product strategy and manage the product roadmap – own, manage, and make recommendations for product roadmap that balances the needs of our external and internal customers
- Become a subject matter expert – be the go-to person in your product area for customers, Product, and internal stakeholders. Understand the broader market, competitor landscape, and emerging trends to identify gaps and opportunities
- Deliver business outcomes - establish Objectives and Key Results (OKRs) for your product area that drive tangible business outcomes and track your team's progress against them
- Build relationships and collaborate – within the immediate team, between functions, and across the whole organisation
- Solve complex problems – be able to clearly define the problem from various aspects (customer, technology, and internal business users) and define deliverables to solve the problem
- Perform customer discovery - gather customer insights through interviews, panels, and calls to improve products continuously. Prioritize and deploy these activities to understand customer wants, needs, and pain points
- Work closely with Engineering/ Design - Work with Engineers and Designers to define and deliver solutions that solve customers problems
- Continually strive to make your product better
We would love you to
- Have experience shipping successful, customer-centric digital products in a fast-growing company
- Be data-driven, passionate about metrics, and intellectually honest about how your product is performing
- Have experience working on onboarding, specifically KYB and KYC knowledge
- Balance innovative thinking with the ability to earn trust across the broader organisation by delivering business outcomes
- Possess exceptional written and verbal communication skills with an ability to distil a complex topic in a simple, easy-to-understand recommendation for stakeholders in distinct functions to you
- Demonstrate strong presentation and storytelling skills with an ability to take people on a journey from the very beginning
- Have significant independence/ownership for your product area.
- Want to succeed in an environment where change and momentum are part of our culture that has made us successful
- Develop your understanding of banking, lending or deposits products, and internal processes
What makes working here better
- Hybrid Work Setup
- Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
- Competitive salary & equity - We want people to have a serious stake in the business.
- Good kit - Your choice of the best laptop
- Team socials - The opportunity to get to know each other outside of work.
- Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day.
- Commuter support - We offer the cycle to work and Electric Vehicle scheme.
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
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