Technical Support Team Leader
Reading
Customer Support – Objective /
Full time /
Hybrid
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the Government.
Are you a strong communicator, a natural problem-solver, and passionate about leading people as well as technology? We’re looking for an Technical Support Team Leader to guide Are you an experienced technical expert who thrives on solving complex engineering challenges and enjoys enabling others to do the same? We are looking for an Engineering Support Team Leader to drive the resolution of critical product issues, act as a senior technical escalation point, and support the continuous development of a high performing support engineering team.
This is a hands on technical leadership role. Your expertise in systems, code-level diagnostics, and cloud technologies will be central to ensuring product reliability and exceptional customer outcomes while also guiding and mentoring a team of talented support engineers. a team of skilled support engineers and help us deliver world-class product support. This is a hands-on leadership role where your technical expertise and people-first mindset will directly shape the customer experience — and your team's growth.
A day in your role:
- Delivering Technical Excellence
- Own and resolve high-priority cross-functional technical escalations involving software defects, deployment failures, performance degradation, and integration errors.
- Perform advanced (Level 3), troubleshooting using source code analysis, runtime debugging, log forensics, and distributed system diagnostics.
- Contribute to knowledge-sharing through deep technical documentation, architectural insights, and proactive tooling improvements.
- Identify recurring technical issues and drive systemic solutions, including fixes, automation's, and architecture feedback to R&D.
- Partner with engineering and operations to ensure platform scalability, supportability, and secure cloud-native deployments.
- Leading and Coaching Your Team
- Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills.
- Foster a culture of technical curiosity, resilience and accountability.
- Align your team’s work with service-level objectives, customer satisfaction KIPs and cross-regional collaboration goals.
- Support personal development plans with a focus on growing both technical depth and leadership capacity across the team.
What you will bring:
- Strong SQL/database expertise (Oracle or SQL Server preferred)
- Experience with application servers such as Wildfly
- Familiarity with Git and source code management
- Solid coding skills (Java or C++ preferred)
- Experience with Azure services, especially Kubernetes
- Understanding of SaaS platforms and security best practices
- Excellent communicator who thrives in collaborative environments
- Proven ability to lead under pressure, with clear communication and structured problem solving.
Why you will love working here:
- Flexible hybrid working to support your lifestyle and family commitments
- Comprehensive wellbeing support, including private healthcare dental and EAP
- Career growth with access to extensive learning resources and leadership development
- Regular team events to connect, celebrate, and have fun together
- A workplace culture that values diversity inclusion and belonging
At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.
We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.
To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.
