Demand Generation Executive/Manager

Bangalore /
Business Development – BDR Team /
About Company:

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. 

Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer first mindset, and a culture of transparency.

Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. 

What we are up to:
Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y
Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria.
Implementing a seamless user experience that enables call center agents to provide great customer experiences. Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions

What We're Looking For:
Observe.AI is seeking hard-working, disciplined, self-starter, and motivated individuals to join our growing team in Bangalore. You will assist in driving new customer acquisition through outbound prospecting activities ("Pipeline"), attend industry events, work in tandem with marketing and senior sales leadership team in winning marquee logos. 

The Demand Generation Team will conduct high-level conversations with senior stakeholders about their challenges in business and call center operations ("Qualifications"). 

This team will be responsible for:
Identifying new potential customers
Prospecting for new business opportunities (via. Email, call, LinkedIn, Tradeshows, etc.)
Arrange Sales meetings with prospects to discuss their business requirements
Contribute to improving the company’s business development plan
Work closely with field sales reps to penetrate into specific accounts
Maintain account information on Salesforce

Who are you?
Driven and entrepreneurial
Passionate for SaaS
Looking to make a tangible difference and positive impact in an early stage startup
3+ years’ experience in B2B tech/SaaS demand generation 
Experience using Microsoft Office, Google Suite & CRM tools in the past ( *Bonus Points*
Ability to adapt to fast-changing start-up culture

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. 

Regarding COVID-19: 
With the spread of COVID-10 globally, Observe.AI’s offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home through the end of 2020.