Head of Legal
Redwood Shores, CA
General & Administration – [4320] Legal /
Full Time (Regular) /
Hybrid
About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
What you'll be doing:
- Become an important member of the GTM legal team that's charged with reviewing and negotiating all customer agreements, safeguarding us while facilitating our rapid revenue growth
- Cultivate relationships while providing strategic advice on our go-to-market efforts
- Help maintain our GTM legal agreements, ensuring that all terms and policies are excellent documents that allow both rapid revenue growth and long-term stability of the Company
- Understand Observe.AI's product offerings, technology, security/data protection systems and policies, and standard commercial and other contracts, to provide a foundation for providing legal support throughout Observe.AI
- Work with Finance, Security, Product & Privacy to communicate and enforce applicable policies as they relate to the global contracting processes
- Handle major engagements and negotiations, balancing expansive revenue growth with long-term risk
Who you are:
- Minimum 8 years' experience including at least 3 in-house in a relevant role
- Experience with cloud and software industries, including SaaS model, and a desire to work on legal issues in these areas
- Substantial experience negotiating complex transactions involving security, privacy and IP issues
- You have dealt with legal complexity while balancing legal risks
- Excellent working knowledge of commercial contract negotiation practices, especially in the SaaS industry, and applicable accounting rules including those relating to revenue recognition
- Active state bar membershipKnowledge of intellectual property, data privacy and contract law
- You have managed time, and client expectations, in the face of competing demands
Compensation, Benefits and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
Generous holidays and parental leave policies
401K plan
Learning & Development fund to support you in your continuing education journey and professional development
Fun events to drive towards our culture supporting a community of Connect, Collaborate, Celebrate
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
