Bangalore /
Engineering – Engineering Team /
About Company:

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of customer interactions, extract actionable interaction and sentiment insights and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer first mindset, and a culture of transparency.

Observe.AI is trusted by more than 160 customers and partners, including National Debt Relief, Root Insurance, Alcon Laboratories, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit

Key Responsibilities:
As a Lead SDET, you will you will: Work closely with developers to test and  automate the testing of complex systems 
Be responsible for owning the design of automation framework from design to enhancements
Contribute to planning and designing automation for performance tests and for product and data pipelines.
Lead setting up automation infra, including setup of a robust CI/CD pipeline using Docker orchestration for on-demand resource allocation along with the other engineer and Dev-ops experts
Be building high-quality automation tests to cover end to end testing of your owned features.
Review automation and unit tests written by peers and team members to ensure coding best practices are followed
Contribute at all levels of the test pyramid, implement processes to broaden the base of the test suite.
Work with customer success and product teams to replicate post-production release issues.

Besides that, you will attract talent and guide a team of SDETs to gain knowledge of new tools and remove blockers.

BS/MS degree in Computer Science, Engineering or a related subject 8+ years of Product testing and Automation experience.
Proficiency in at least one programming language (preferably Java)Knowledge of data structures and algorithms and coding best practices
Strong expertise in automation and manual testing of APIs, UI, database, and data pipelines
Prior experience building test automation frameworks from scratch
Must have prior automation experience for Rest based web services using Java
Must have prior experience in creating optimal test strategy (Including Functional, Non -Functional, Analytics, and automation) and test plans for short term and long-term projects both.
Must have strong experience in setting up reporting and monitoring of automation tests, and practice using the data to drive closure of issues.
Knowledge of Docker, container orchestration, CI/CD pipeline is a plus. 
Experience of driving a high-performance team of 2-3 SDET/SDET-II
Excellent  communication skills, able to work well with multiple stakeholders

Plus if:
Prior experience and exposure to automated tests for the Data pipeline and data science model is a plus.
Have written frameworks for automating test cases at scale.
Worked in B2B Saas company

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. 

Regarding COVID-19: 
With the spread of COVID-10 globally, Observe.AI’s offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home through the end of 2020.