Bangalore /
Engineering – Engineering Team /
About Company:

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer first mindset, and a culture of transparency.
Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, TripAdvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India.

Key Responsibilities:
As a Senior SDET, you will work closely with developers to automate developed features, Engineering and ML pipelines, and manual testing of the new features.
You will be responsible for owning the complete architecture of automation framework and planning and designing automation for performance, API, and UI for product and data pipelines.
You would also lead setting up automation infra, which would need you to work on setting triggers in CI/CD pipeline and using Docker orchestration for on-demand resource allocation.
You will be building high-quality automation frameworks to cover end to end testing of your owned features.
You will get an opportunity to contribute at all levels of the test pyramid.
You will also work with customer success and product teams to replicate post-production release issues.
Besides that, you will attract talent and guide SDETs to gain knowledge of new tools and remove blockers.

BS/MS degree in Computer Science, Engineering or a related subject with 7+ years of Product testing experience.
Proficiency in at least one programming language (preferably Java)
Knowledge of data structures and algorithms
Strong expertise in automation and manual testing of APIs, UI, database, and data pipelines
Must have prior automation experience for Rest based web services using Java (testng, maven, httpclient, Rest Assured, JAXB, JAXRS, Jersey, Jackson, Jmeter).
Hands-on automation experience required in Selenium & Appium for UI.
Must have prior experience in creating optimal test strategy (Including Functional, Non -Functional, Analytics, and automation) and test plans for short term and long-term projects both.
Must have strong hands-on experience on functional and non-functional automation both for Web, Rest services.
Strong expertise in setting automation frameworks
Knowledge of Docker, container orchestration, CI/CD pipeline is a plus. 
Experience of driving a high-performance team of 2-3 SDET/SDET-II
Plus if :
Prior experience and exposure to automated tests for the Data pipeline and data science model is a plus.
Have written frameworks for automating test cases at scale.
Worked in B2B Saas company

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Regarding COVID-19:
With the spread of COVID-10 globally, Observe.AI’s offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home through the end of 2020.