Team Leader - Operation

Gurugram /
India – Operations /
Full-time
Join the Ocrolus rocket ship!

Ocrolus is the leading intelligent automation platform that helps customers make faster and more accurate decisions. Ocrolus transforms documents into digital data and analytics within minutes. That’s why partners like PayPal, Plaid, and Square work with us. Ocrolus has raised over $100 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others. Business Insider recognized Ocrolus for Best Company Culture and Best Company CEO, as voted on by employees via Comparably.

Daily pre & post-team briefings to share any business updates & plans of action for the day.
Ensure Verifiers meet all Productivity and Quality targets.
Regularly share feedback with Verifiers based on Productivity and Quality reports.
Daily attendance tracking and break schedule adherence.
Queue Management to align verifiers basis the volume flow (movement of team members to different tasks as per requirement).
Prompt and clear communication with the team & management.
Floor Walks to ensure proper monitoring of verifiers.
Queries related to the process to be addressed and closed.
Conflict resolution among the team members.
Proper coordination with other TLs, QAs, AMs & Managers.
Special mentoring of new team members.
Team Building Initiatives empower team members with skills to improve their confidence, product knowledge, and communication skills.
Conduct and document OTO meetings every month.
WRM to be conducted with the Leadership & Team.
Monthly performance review.
Life at Ocrolus

Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.  

Ocrolus employees enjoy flexible working hours, unlimited PTO, Appreciation holidays (last Friday of the month off), an inclusive work environment (D&I Council), and monthly wellness reimbursement for physical and mental well-being. 

We take pride in our dynamic, diverse team, unified by shared values of Ownership, Optimism, Objectivity, Humility, Urgency, and Appreciation. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.

Launch your own Ocrolus experience today!

We look forward to hearing from you!