Operations Manager - BPO

Jaipur /
Careers-India – Support Functions-India /
Full-time
Who We Are: 
Ocrolus is a fintech infrastructure company that transforms documents into actionable data. Powered by Artificial Intelligence and a unique human-in-the-loop data validation process, Ocrolus plugs directly into customer workflows via API, eliminating the need for manual data work. The solution includes built-in fraud detection and analytics, enabling customers to make smarter and faster business decisions with unprecedented precision.

Use-cases include loan underwriting, account openings, invoice processing, and other document-intensive processes. Ocrolus has raised over $30 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others.


As Operations Manager, you shall be having a direct impact on managing the operational processes and procedures in line with the business requirements. You will be responsible for Training & Operational Need Analysis, Cost / Benefit Analysis, Performance Management and other operational strategy assessments.

You will also establish detailed framework to set standards for productivity, quality, customer service and managing escalations. You will have 3 team leads and 2 QA reporting to you to manage the entire operations floor.

You will also work on managing and improving floor performance through performance monitoring, problem resolution, system audits and quality assurance measures.

The role also involves planning annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. You would also be required to summarize, collect and analyze call center trends and data for regular performance reports.

Requirements

    • 3-5 years of managing Operations Floor with 100-300 resources in Voice Operations for a reputed BPO brand.
    • Knowledge of Lead Generation and Lead Verification processes.
    • Open to work in US shifts (EST / PST)
    • Excellent communication
    • Graduate and above


We’re a young and rapidly growing FinTech company - if you have ever wanted to jump on a rocket ship as it’s taking off, now is your chance!