Energy Specialist - Octopus Energy New Zealand
Wellington (NZ)
Octopus Energy New Zealand 🇳🇿 – Customer Operations /
Full-time /
On-site
Ready to be the energising force behind a fairer, smarter, and more efficient future for New Zealand's power? Octopus Energy New Zealand is on the hunt for a brilliant Energy Specialist! You'll be the friendly, expert face of Octopus, delivering the kind of customer service that makes people go, "Wow!"We're not just another energy company; we're here to shake things up, put customers first, and boldly explore new tech to make energy better for everyone. We're still in startup mode, which means your ideas and insights will directly contribute to shaping how we grow and operate. You'll be part of a vibrant, small team, making a real impact on how New Zealanders think about and use their energy.
What you'll get stuck into:
Becoming a customer champion: You'll be the first point of contact for new customers, guiding them with expertise and helping them find the perfect energy plan.
Solving problems with flair: From that first chat to resolving complex queries, you'll provide end-to-end customer support, always aiming for a first-call resolution.
Navigating the nitty-gritty: You'll confidently manage and raise meter jobs, working directly with meter operators and network companies to keep things flowing smoothly.
Mastering and evolving our tech: You'll accurately manage customer information and outcomes across our intuitive, innovative systems. Because we're still growing, your suggestions for improving our systems and processes are truly encouraged – you'll help us build something amazing!
Teamwork makes the dream work: Collaborating seamlessly with your awesome teammates to ensure every customer's journey is a delight.
Championing our values: Engaging with Octopus's commitment to a safe and positive workplace where everyone thrives.
You'll be a great fit if you're:
You're a people person who genuinely loves to help, with a knack for turning complex problems into simple solutions. Confident, adaptable, and ready to thrive in a fast-paced, innovative environment, you're someone who gets a real buzz from making customers happy and ensuring operational excellence. You're also curious about how technology can enhance customer experience and efficiency, and excited by the chance to contribute to process improvements.
You'll also bring:
1-2+ years of experience in a dynamic customer-facing role (contact centre or service).
Experience in the New Zealand electricity industry is highly valued. You'll have a good understanding of common customer interactions, such as switching, raising metering jobs, and other operational tasks.
Exceptional communication skills, both written and verbal – you can connect with anyone!
Computer literacy and a keen ability to pick up and champion new systems quickly.
Resilience, adaptability, and a proactive, can-do mindset – you see challenges as opportunities.
A structured and organised approach to your work – you get things done efficiently.
If you meet this criteria and are currently residing in NZ with the right to work, we'd love to hear from you!!
We're all about empowering our team. While our systems are constantly evolving as we innovate, we'll provide robust training and ongoing support to help you shine and grow with us. If you're passionate about delivering an unparalleled customer experience, keen to embrace and explore new tech, and want to grow your career with an inclusive, forward-thinking, and genuinely supportive team, we'd love to chat!
