Energy Specialist - Customer Care
Warwick, UK /
Octopus Energy UK 🇬🇧 – Customer Operations /
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
Want to work in a soul-destroying customer service call centre?
Don’t apply here.
You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.
At Octopus you’re not a number. You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help. Like out of the box, what can I do here to make a difference to this customer, help? Crazy huh?
You’ll chat to customers over the phone and via email whilst being given the freedom to help them in a way you too would like to be helped. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. We treat all of our customers like our grannies, (No offence intended - we really love our grannies) - with patience, kindness and warmth. We could tell you so many stories of the relationships customers have built with us as if we were family.
Would you believe they send us poems, artwork, handwritten letters, photos of their family, babies and pets? It’s bonkers and we love it.
We call it the Octopus effect.
It won't take long for those tentacles to wrap around your heart once you join us. Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends.
They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience.
We don’t lie - it’s not easy.
Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems not seen before, and you’ll be tasked with bringing about awesome solutions. Expect the unexpected. Ask questions, drive change and share your ideas.
There’s a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.
What you'll do...
- Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
- Working in Operations, you’ll be at the heart of everything we do - helping our customers.
- Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
- Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.
A bit about the role:
Location - Warwick/Leamington Spa
Our need - immediate starters
Salary - £21,800
Hours - full time
Other benefits - OE Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice & lots more!
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.