Customer Care Specialist
Brighton, UK /
Octopus Electric Vehicles 🚙 – Operations /
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We are looking for an Electric Vehicles Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. Our mission is to drive sustainable change and provide our customers with fair pricing and a fantastic experience. We do this by bringing together great offers on electric vehicles and everything needed to go with them: chargepoint installations for home and businesses, energy tariffs designed for EV drivers, and a free VIP support service from vehicle selection to each electric journey.
This customer focused role will be responsible for ensuring that customers who have signed up to our Salary Sacrifice Scheme have delightful, memorable experiences. You’ll be customer obsessed, managing their journeys from contracting right through to car delivery and after, escalating issues where needed. You’ll also need to be comfortable speaking with customers over the phone and be able to problem solve to ensure that customers enjoy a smooth transition to their new EV. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
This is the chance to join one of the UK’s most exciting start-ups. If this sounds exciting and you have a genuine passion for customer experience and what we're doing then we'd love to hear from you.
Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.