Location: London office

Duration: Full time, 1st July – 23rd August

Salary: £27,000 (pro rata)

Application deadline: 29th March 2024

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce which is a significant under representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

This is our fourth year running the internship programme. You can hear from our past interns and learn about our previous internships from our 2022 blog, and our 2021 blog.

We are an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one-of-a-kind energy innovations.

Our work is powered by freedom, autonomy and responsibility. We won best company to work for in 2022 and were voted as one of the 50 best places to work in 2022 on Glassdoor. Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people - give it a listen to find out more about Octopus Energy!

Okay, so you have a CEO who spends a good deal of his time campaigning for cheaper greener energy, for an energy company who is breaking barriers with their renowned innovation. Within the company, you have people expertly crafting smart tariffs such as Octopus Go and Agile Octopus, allowing customers to tap into unit rates that change every half hourly period of the day.  With all the work behind the scenes - a global energy network consisting of Octopus Energy Generation, Octopus Electric Vehicles and Kraken Tech, the focus comes down to one thing:

The answer is Operations. Without Operations, there is no clear way of bridging the gap between the customer and the supplier. Some would call Operations (also referred to as Ops) the heartbeat of Octopus Energy. This is where you come in. 

Talk to our customers over emails and calls, resolving their queries.

Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service.

Gaining an insight into the hard work that goes into our renowned “Outrageously Good Customer Service”

Working within an Operations team designed to cover the many aspects of managing customer accounts, gaining an insight into areas such as Billing, Complaints/Customer Happiness, Smart Metering and Vulnerability 

Working extensively with Kraken to navigate and manage the accounts of our customer base consisting of 4 million + customers

Showcasing just how important Ops is when working with other departments within the company, such as data, tech, renewables and marketing 

Attending exciting talks with key Leaders across the business

Passion - In an ever expanding work environment covering diverse customer needs spanning from debt management, to customers looking to chat about daily life, we need you to bring the same passion you have with other aspects of your life

Resilience - You represent a flourishing company working hard to improve millions of lives, lives affected by an ongoing energy crisis. With your resilience and energy, you can help make the customer experience a real treat

Accountability - You will be handling many different queries from many different areas. We love accountability here - we give you full control in how you tackle these challenges which means things can go wrong. When things go wrong, we try again and make it right. This requires accountability for our actions

Team Player - With the Ops Internship role, you will gain an insight into teams where each individual functions as their own “mini business”. Your actions will impact not only your daily life, but the functioning of your team, the results of your site, and your contribution to the success of the company

Problem Solving - Spotting what is wrong and how to fix it is a key part of an op’s role and is a skill you will quickly gain

Communication Skills - You will be communicating with a number of different customers,  adapting your language to meet their needs 

Adaptability - You will be able to deal with any new situation with ease 

New skills in technology/kraken platform - You will gain a real insight into how a Tech Forward Company works, and will gain first hand experience working on a platform that is home to millions of Customer’s accounts Learning how the Energy Industry works and how OE is playing a key role in shaking up this Industry

Collaborating with different areas of the Business including Tech, Data and Marketing

Above all, we’re looking for someone who thrives on providing alternative opinions, challenging those around them and being challenged. If this sounds like you and you have a genuine passion for what we are doing then we'd love to hear from you!

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. Please do not upload a CV. Instead, you should upload a cover letter made up of no more than 400 words. We’d like to know:

Why is this experience the right one for you?

How will you personally benefit from this internship?

How have you demonstrated love for customers to date?

What can you contribute to our team?

A little about yourself!