Senior Account Manager (UK & Europe)
Manchester, UK /
KrakenFlex 💪 – Account Management /
The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change.
Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.
We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.
As we enter the stage of rapid commercialisation and customer account growth we are now looking for an exceptional person to nurture and grow our UK & European accounts (including energy traders, system/distribution operators, suppliers and large scale renewable and energy storage owners). We envisage the ‘Senior Account Manager’ taking on responsibility for some of our largest customers in the UK & Europe, with the purpose of working strategically and collaboratively to grow our revenue and product foot-print.
You will be empowered to help at every level of our organisation; working collaboratively with our senior leadership and management teams, and across our business development, delivery and technical teams to design and deliver customer oriented propositions that exponentially grow our client base and market share.
What you'll do
- Identify and develop valuable key stakeholder relationships with our customers and in turn, work in partnership with them to map out collaborative growth opportunities (both product and revenue related)
- Create and maintain senior, technical and user relationships and map about influence, opportunities and risks
- Work with all functions within KrakenFlex to ensure that you are pitching the ‘latest and greatest’ our platform has to offer and utilise SME’s to enhance market and technical value propositions
- Work with management and executive teams to develop our customer proposition, ensuring value creation for the business and outstanding satisfaction for the customer
- Prepare and present account performance / forecast reports defining action plans to improve number of deals closing and annual recurring revenue
- Take existing pricing models and tailor them based on your understanding of the prospects needs to create optimal commercial proposals
- Lead contract (re)negotiations, through to close
- Self starter who can proactively lead accounts without close supervision or hand holding
- Regular visits to our clients for check-ins and strategic roadmapping
What you'll need
- Experience as a B2B SaaS account manager in the energy industry (5 years minimum)
- Experience working with energy related software solutions (preferably trading, settlement or ancillary service related)
- Experience leading pitches / presentations to a very high standard
- Experience of utilising the latest account management / business development methodologies
- Experience assessing product fit vs customer needs in the form of discovery and qualification with new business opportunities
- Experience of developing market leading customer engagement propositions, plans and upskilling the business for successful delivery
- Experience of being hand on in legal and pricing negotiations
- Experience using CRM to track deal progress
- Experience planning and facilitating on site customer strategy meetings
- Proven success in delivering an outstanding prospect relationships
- Proven success in closing deals and increasing annual recurring revenue
- Ability to engender a high level of confidence from the senior leadership team
- Knowledge of energy markets
- Knowledge of account management methodologies
- Knowledge of B2B SaaS platform
- Excellent communication skills showing the ability to summarise complex problems and recommend concise plans of action
- Effective risk management and negotiation skills - able to balance competing demands for resource to ensure best overall outcome
- A proven ability to build relationships at every level of large organisations, especially the c suite.
- Eye for detail, with a very clear and organised approach to account management and delivery
Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits
Ideally you will be based in the Greater Manchester and happy to come into the office a couple of days per week! But we appreciate that things have changed and flexibility is at the top of everyone's agenda, so if you would rather be remote please let us know.
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.