Octopus Energy Group - Customer Care Executive

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Octopus Electric Vehicles Application 🐙⚡️🚙

Before your skills and experience, we’re looking for the right kind of person – the kind who is utterly passionate about our mission and who thrives working how we work. So, please let us know why Octopus Electric Vehicles stands out to you?✱

Customer Care Executive

Do you have complaint handling experience in an FCA-regulated environment?✱
- Yes
- No
Which of the following best describes your understanding of DISP (Dispute Resolution: Complaints) rules?✱
- I have expert-level knowledge and applied it in a previous role
- I have a good working knowledge and some hands-on experience
- I’ve studied DISP but never applied it in practice
- I have no knowledge of DISP rules
Have you liaised with the Financial Ombudsman Service or BVRLA as part of your complaints role?✱
- Yes, both
- Only FOS
- Only BVLRA
- No
Are you happy to work from our London or Brighton office 2-3 days a week?✱
- Yes
- No
Do you have indefinite Right to Work in the UK?✱
- Yes
- No
Salary Expectations✱
- More than £40K
- £35K-£40K
- £30K-£35K
- Less than £30K

Additional information

Equality, Diversity and Inclusion Survey for Octopus Energy Group

Our commitment to equality, diversity, and inclusion extends to our hiring process. Research shows that certain groups may hesitate to apply for a role unless they meet every job requirement. At Octopus, we want to encourage everyone who resonates with our job opportunities to apply, regardless of whether they meet every criterion or of their background. We believe in hiring genuinely decent people who bring diverse skills and perspectives to our teams, as these qualities are integral to our success. As an equal-opportunity employer, we uphold fairness, inclusivity, and equal opportunities for all, regardless of any protected attribute. Your unique talents and experiences are valued here, and we invite you to be a part of our inclusive and diverse workplace. This survey is completely optional and confidential. This will not be attached to your application and is only intended to help us make our workplace more inclusive.

What gender do you identify as?
- Woman
- Man
- Non-binary
- I identify in another way
- I'd prefer not to say
What ethnicity do you identify as?
Please select the ethnicity you identify most with
- Asian British
- Asian - Bangladeshi
- Asian - Chinese
- Asian - Indian
- Asian - Pakistani
- Asian - Other
- Black - British
- Black - African
- Black - Caribbean
- Black - Other
- White - British
- White - Irish
- White - Other
- Multiple ethnic background
- Middle Eastern
- North African
- Indigenous Peoples, First Nations, Native American, or Alaska Native
- Hispanic, Latino, or Spanish origin
- Native Hawaiian or other Pacific Islander
- Other race, ethnicity, or origin
- I'd prefer not to say
Do you identify as neurodiverse?
- Yes
- No
- I'd prefer not to say

Equality, Diversity and Inclusion Survey for Octopus Energy Group

Our commitment to equality, diversity, and inclusion extends to our hiring process. Research shows that certain groups may hesitate to apply for a role unless they meet every job requirement. At Octopus, we want to encourage everyone who resonates with our job opportunities to apply, regardless of whether they meet every criterion or of their background. We believe in hiring genuinely decent people who bring diverse skills and perspectives to our teams, as these qualities are integral to our success. As an equal-opportunity employer, we uphold fairness, inclusivity, and equal opportunities for all, regardless of any protected attribute. Your unique talents and experiences are valued here, and we invite you to be a part of our inclusive and diverse workplace. This survey is completely optional and confidential. This will not be attached to your application and is only intended to help us make our workplace more inclusive.

What gender do you identify as?
- Woman
- Man
- Non-binary
- I identify in another way
- I'd prefer not to say

By applying for this position, your data will be processed as per Octopus Energy Group Privacy Policy.