Location: London office

Duration: Full time, 1st July – 23rd August

Salary: £27,000 (pro rata)

Application deadline: 29th March 2024

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce which is a significant under representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

This is our fourth year running the internship programme. You can hear from our past interns and learn about our previous internships from our 2022 blog, and our 2021 blog.

We are an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one-of-a-kind energy innovations.

Our work is powered by freedom, autonomy and responsibility. We won best company to work for in 2022 and were voted as one of the 50 best places to work in 2022 on Glassdoor. Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people - give it a listen to find out more about Octopus Energy!

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

We are part of Octopus Energy Group, an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one-of-a-kind energy innovations.

We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. 

This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey. 

Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction

Receive a crash course in ‘all things Octopus’

Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed

Feedback on our current service processes and systems and propose changes where necessary, based on prior experience

Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise

Don't worry, previous knowledge of EVs/the automotive industry is not required!

A passion for problem solving and going above and beyond to ensure you deliver a great customer experience

Experience working independently and as part of a close-knit team

A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!

To be a natural finisher and an effective operator - you leave no loose ends in your path

To want to gain insight into a rapidly growing company and be comfortable adopting changes quickly

Above all, we’re looking for someone who thrives on providing alternative opinions, challenging those around them and being challenged. If this sounds like you and you have a genuine passion for what we are doing then we'd love to hear from you!

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. Please do not upload a CV. Instead, you should upload a cover letter made up of no more than 400 words. We’d like to know:

What attracted you to work at Octopus Electric Vehicles?

In relation to the role, please briefly outline how you meet the skills and experience outlined above.

Tell us about a time where you have gone above and beyond to support either a customer or one of your colleagues.

A little bit about yourself!

If your application is successful you will be asked to complete a short task. We will then schedule a 30 minute video call to discuss the exercise, find out more about you and talk about the internship.