Location: London office

Duration: Full time, 1st July – 23rd August

Salary: £27,000 (pro rata)

Application deadline: 29th March 2024

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce which is a significant under representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

This is our fourth year running the internship programme. You can hear from our past interns and learn about our previous internships from our 2022 blog, and our 2021 blog.

We are an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one-of-a-kind energy innovations.

Our work is powered by freedom, autonomy and responsibility. We won best company to work for in 2022 and were voted as one of the 50 best places to work in 2022 on Glassdoor. Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people - give it a listen to find out more about Octopus Energy!

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

We are part of Octopus Energy Group, an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one-of-a-kind energy innovations.

Support a number of accounts all the way from set up through to in-life and renewal across a number of products (focusing initially on salary sacrifice schemes)

Work within the Account Executive team to support the best way to launch schemes for clients and drive engagement and demand from their employees. And then execute these plans

Support with regular review meetings with clients to review and pitch employee engagement strategies, new products, and services and manage and implement feedback

Be clear about the value that we are offering our clients and communicate this concisely

Work closely with our sales and operations teams to drive orders and in-life service delivery

Support with ongoing projects in the Customer Success space.

Proven track record of excellent customer experience 

A strong passion for Electric Vehicles / Energy and decarbonisation

Excellent listening and communication skills

A ruthless focus on the customer with a genuine passion for going above and beyond for customers

An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision 

A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business 

Above all, we’re looking for someone who thrives on providing alternative opinions, challenging those around them and being challenged. If this sounds like you and you have a genuine passion for what we are doing then we'd love to hear from you!

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. Please do not upload a CV. Instead, you should upload a cover letter made up of no more than 400 words. We’d like to know:

Why do you think you are suitable for this internship at Octopus Electric Vehicles? 

What interests you about a career in account management?

Do you have any past experience with customer service or relationship management? Give an example of how you would deal with a relationship with a tricky customer and how you would handle this moving forward

A little bit about yourself!

If your application is successful you will be asked to complete a short task. We will then schedule a 30 minute video call to discuss the exercise, find out more about you and talk about the internship.