Senior Product Designer

London, UK
Kraken Technologies UK 🦑 – Design /
Full-time /
Hybrid
Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our team

All our technology is written and maintained by a multi-disciplined engineering team of around 700 people globally. Our engineers work in ‘super teams’ which are focused on key areas of our platform as well as other innovative products. This also includes server-side, client-side and mobile engineers working closely with UX experts, copywriters and designers. 
 
We're looking for a Product Designer who is passionate about designing simple, elegant user experiences, and using human-centred design as a source of inspiration to solve complex problems on behalf of our current customers. 

Kraken is the technology platform behind Octopus Energy! The platform is also offered to utilities in a SaaS model and is based on a modern, cloud-based architecture with continuous deployments that enables high-speed innovation.

We’re now charging our Kraken platform to power utilities beyond just energy (think water, broadband,..) and have created a new business area; Kraken Utilities. Over the last year we have built this team from scratch to re-architect, design, and develop our Kraken software platform to solve complex industry wide problems within the water and broadband sectors (such as customer experience & water leak detection software).

The Kraken Utilities team is in a very exciting growth phase; it is currently 80+ people (engineers, product, implementation, design, strategy), and have already signed their first 4 clients (Portsmouth Water, Severn Trent, Leep, and Cuckoo Broadband).

What you'll do

    • Help define how customers manage their water account, through an online management portal
    • Contribute to building and maintaining our Design system, its library, documentation and patterns
    • Collaborate on other projects across the company such as: improving the user experience and interface of different areas of our support site, helping with design requests and conducting UX audits of Kraken partner journeys
    • Work day-to-day in a cross-functional team with different stakeholders (developers, PMs, users, clients) when designing new features and products
    • Apply the full end-to-end product design process; Conduct qualitative and quantitative research to help understand both user and business needs; produce and share wireframes, and mockups that can be tested and eventually developed.
    • Share designs for feedback early and often, and offer design feedback to other team members
    • Plan and facilitate workshops, user interviews, usability testing and discovery activities to understand how we can best meet our energy specialists’ needs
    • Refining and adding to our design process documentation, onboarding materials and trying out new design processes with the team where possible
    • Communicate with both technical and non-technical colleagues, successfully defining roadmaps for projects with big picture strategy

What you'll need

    • At least 4 years of professional experience designing digital products, and/or a portfolio that demonstrates ability to deliver well-crafted products
    • Experience working with Design Systems and component libraries
    • High proficiency with Figma - It is our main design tool
    • Design processes, knowing what steps are needed and which ones can be skipped based on the specific project or problem you are working on
    • The ability to clearly communicate and motivate design decisions to team members and stakeholders
    • Experience working with teams composed of designers, PMs, Front-End and Back-End developers
    • Attention to detail; ensuring something is done well, rather than fast but poorly
    • The ability to focus on user needs and knowing how to improve usability/UX
    • A focus on accessibility and inclusion when designing components, interfaces and interactions 
    • You'll also need to a have at least a basic understanding of/experience with:
    • Considering front-end frameworks (Bootstrap, React…), HTML and CSS to be able to communicate your designs with devs and find workarounds when feasibility issues occur
    • Participating in team stand-up meetings with developers and product managers
    • Usage of project management software like Asana or Jira, knowledge of the agile process and organising work with tasks
    • Knowledge of web accessibility and designing for accessibility
    • Using analytics tools (Google Analytics, Hotjar…)
    • Performing user interviews and user testing

Some of the things you'll love

    • 💜 Your new team: working as part of the Kraken design team with other passionate and super friendly UX/UI Designers
    • 💖 The wider Tech team: everyone you’ll meet is friendly, kind, collaborative and knowledgeable
    • 🍿 Design talks: share something cool that you know, do or learned with the rest of the team, or simply sit back with some popcorns and enjoy
    • 🧖‍♂️ Spa-days: one day every month where you can work on something small and fun or quick wins for our users outside of your daily tasks.
    • 🎯 Team socials: we have team socials regularly (both remote and in person, previous activities have included jewellery making, drink and paint nights, VR games to name a few) as well as occasional team lunches!
    • 📝 Regular 1-1s: you’ll have bi-weekly 1-1s with your manager to discuss and monitor your personal goals and growth and team and company goals

Why else you'll love about us

    • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
    • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
    • Visit our perks hub - Octopus Employee Benefits
We will need someone who can come to our London office in Oxford Circus 2 days a week.

We're very excited to be growing our team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.