Field Operations Manager

England, UK
Octopus Energy Services 🧰 – Solar Technology /
Full-time /
Remote
Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. We’re head-over-heels with low carbon tech such as heat pumps, solar PV & EV chargers - which instantly help reduce a customer’s carbon footprint and give them control over their energy use.

As the Solar Field Operations Manager you will be leading a newly formed team within the residential solar PV installation business. The team's function is to survey customers' homes to check that they are suitable for solar installations. As well as improving current operations you will help to plan the strategic direction of the team, making sure your team members support the ever changing needs of the business.

You will have management of a north and south regional team lead and will work with them & cross-functional teams (sales, install support, aftercare etc) to prioritise the biggest opportunities to improve capacity and quality, and how to roll out, test and track updates to teams in the field.

What you’ll do:

    • Lead a field team to carry out solar surveys in people's homes
    • Ensure all field teams provide the best possible customer service;
    • Come up with a plan to increase the numbers of surveys that can be done in a day;
    • Build a robust feedback loop with design and installation teams to make sure quality surveys are being carried out;
    • Ensure all surveys meet all compliance criteria; 
    • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks; 
    • Prepare and present weekly team reporting to the leadership team;
    • Think strategically about improvements and changes and come up with a plan to implement these;
    • Identify and plan for maximum utilisation of field teams to increase productivity;
    • Review and manage cost control of all solar surveying activities; 
    • Engage the field team to understand and define key issues for improvement/opportunities;
    • Promote the teams to work together to find solutions to daily challenges and promote new ways of working 
    • Support cross-manager information sharing and collaboration

What you’ll need:

    • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly;
    • Passionate about customers with the desire to own any problems and manage customers to a positive outcome; 
    • Able to pick up new technical knowledge quickly and communicate to the team;
    • Proactive, anticipating the needs of customers, your team and your colleagues
    • Able to performance manage a team to maximise their potential; 
    • Organised, cool-headed and have resilience that allows you to be calm under pressure;
    • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience;
    • Able to see challenges and find innovative solutions to overcome barriers; 
    • Awesome people skills, a keen eye for detail and the ability to think creatively;
    • Drive to innovate and be excited to do things differently;
    • Passionate about energy efficiency and the fight against climate change;
    • Curious and excited to learn and grow;
    • Ability to analyse data and present information for various audiences
    • Have a driving licence and be able to travel and stay away across the country

Why else you'll love it here

    • Our company culture - we won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people   
    • Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together 
    • Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course) 
    • Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success 
    • Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner 
    • Social Events - we sponsor YeoValley’s summer festival, valleyfest, every year for our big offsite Summer party (we take our kids too) and we also aim to have 3 parties a year 
    • Parents - get access to tax free childcare and maternity and paternity pay.  We’re always looking for new ways to support parents, during lockdown we created OctoKids TV to help keep your kids occupied and entertained 
    • Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you 
    • SmartPension Scheme - employer 5% employee 3% and you can contribute more 
    • Cycle to Work Scheme - to help lower your carbon footprint whilst good for your health. We also have access to the EV Salary Sacrifice Scheme - if you want to get an EV!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.