Senior Implementation Specialist, Guest Data Platform
NYC or Remote
Customer Experience – Implementation /
Full-Time /
Remote
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
The Olo team is looking for someone to join the Customer Experience Team as a Senior Implementation Specialist. You will be focused on our Guest Data Platform (GDP) solution.
The Senior Implementation Specialist plays a crucial role within Olo’s Customer Experience Team by working directly with our customers to provide subject matter expertise throughout our customers deployment cycle and beyond.
A successful Senior Implementation Specialist will use their empathy, communication, and organizational skills to work with our customers to understand their unique goals and business processes, providing in-depth knowledge to help our clients, and Olo, evolve.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Become a subject matter expert through the implementation of our Guest Data Platform solution.
- Guide customers in all things related to these solutions, including customer consultations, training, and identifying opportunities for rapid time to value and adoption.
- Advise and empower brands with best practices and expertise in applying our GDP solution to achieve their desired goals.
- Contribute to weekly reports produced by your partnered Deployment Manager.
- Provide feedback to shape internal processes and best practices improving the customer experience through continued iteration of internal and external documentation.
- Understand and be accountable to your assigned and department key performance indicators.
- Advocate for the customer in conversations and planning with our Product team.
- Partner with the Deployment, Customer Support, and Customer Success Teams.
- Independently complete configuration and setup tasks, reporting progress to relevant partners.
What We'll Expect From You
- 2+ years of work experience in high-volume, real-time SaaS organization specializing in Marketing technology or a Guest Data Platform.
- 1 or more years experience managing clients or relevant project management work.
- An understanding of webhook and API integrations at a high level and capacity to document details of data source, data points, and transmission methods.
- Experience thinking critically and with written and verbal customer communication with company partners focusing on conveying complex details in a concise fashion.
- The ability to disagree and debate articulately while using relevant tools to document, prioritize, and robustly deliver.
- An interest in the restaurant industry.
Nice to Have
- Zendesk
- SendGrid
- Salesforce
- Slab or Confluence
- Slack
- Twilio
- Experience in or serving the restaurant industry
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $64,951 - $88,464 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
