Chief of Staff to the CEO

New York, NY
Operations – Operations /
Full-Time /
At Olo we develop an online food ordering platform used by many of the country's largest restaurant chains, reaching millions of consumers. Chances are if you've ordered directly from a restaurant brand's app or website, we've made that happen.

Olo’s Chief of Staff to the CEO will be responsible for leading corporate operations at Olo. Reporting to the CEO, this role will work closely with Olo’s CEO and leadership team to prioritize and execute on key company initiatives.The Chief of Staff will be involved in all aspects of Strategy & Operations as the CEO’s representative, lead all leadership meetings, and serve as the nucleus of the Operational Team. Additionally, the Chief of Staff will help the CEO prepare for partner and customer meetings, take on special projects on behalf of the CEO or C-Team/OT, and be actively involved in corporate communications, M&A, and investor relations as the CEO’s conduit. The ideal candidate will have a combination of analytical skills and strong emotional intelligence.

For this role, you will be required to work from our headquarters in NYC. 

What You'll Do

    • Serve as the nucleus of Olo’s leadership teams by executing on high-priority cross-functional projects and creating strong reporting frameworks for internal stakeholders and the Board.
    • Support the CEO in daily activities, including preparing for customer meetings and managing internal operations.
    • Operate as an advisor to the CEO on key strategic decisions.
    • Serve as imprimatur to the CEO with internal and external stakeholders.
    • Partner with Olo’s CFO to lead the strategic planning process, including organizing offsites, creating an OKR process across the company, and creating clear reporting frameworks.
    • Own the Board material creation process and work with Olo’s CEO to deliver clear reporting to Olo’s Board.
    • Partner with Olo’s CRO and COO to coordinate efforts between the go-to-market and product teams.
    • Lead all leadership team meetings at Olo, owning cadance, agenda, and action item tracking. Create scalable frameworks to hold Olo’s leadership accountable on action items following leadership meetings and offsites.
    • Help Olo execute on priority company initiativesto lead to positive outcomes for the business.
    • Support Olo’s corporate development and M&A sourcing efforts working with Olo’s CEO and Head of Corporate Development. 
    • Support the Director of Corporate Communications on internal and external communications from the CEO and leadership team.
    • Work with the CFO, CEO, and Head of Investor Relations on preparing for Earnings Calls and investor events.

What We'll Expect From You

    • 8+ years of experience in operations, consulting, or technology. A preference for experience in SaaS and/or the restaurant industry.
    • Experience leading a team, preferably strategy or operations focuses.
    • High EQ with the ability to develop meaningful and trustworthy relationships across the company.
    • Strong business acumen and financial knowledge.
    • Excellent written and verbal communication skills.
    • Experience working with senior executives teams and interacting with public boards.
    • Excellent organizational and project management skills
About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 78,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Compensation: Our best estimate of the compensation range for this opportunity is $153,763 -220,449 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

California Residents: CCPA notice