Field Service Manager, Commercial
Remote
Commercial Operations – Field Service Network /
Full-time /
Remote
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
The Field Service Manager, Commercial is responsible for coordinating and optimizing the scheduling of field service technicians to perform maintenance, troubleshooting, and repairs on commercial solar energy systems. This role ensures efficient allocation of resources, timely service delivery, and exceptional customer satisfaction, all while maintaining compliance with safety, quality, and operational standards.
What You'll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Develop, maintain, and update daily, weekly, and monthly schedules for field service technicians based on service orders, technician availability, geographic location, and priority level.
- Coordinate emergency response and high-priority service calls as needed.
- Assign and track work orders in Salesforce.
- Ensure all job details (scope, location, customer contact, materials, permits) are accurate and communicated effectively to technicians.
- Act as the main point of contact between the field team, service management, and commercial operations team regarding schedule updates, rescheduling, and follow-ups.
- Analyze route planning and travel time to reduce downtime and increase the number of completed work orders per day.
- Monitor KPIs such as response times, first-time fix rates, report completion, and technician utilization to identify areas for improvement
- Maintain accurate records of scheduled services, client timesheets, job completion statuses, and customer interactions.
- Prepare daily and weekly reports for management on scheduling efficiency and field activity.
Schedule Management
Work Order Coordination
Communication & Support
Efficiency & Optimization
Documentation & Reporting
Experience You’ll Need
- High school diploma or equivalent required; associate degree or higher preferred.
- Minimum of 2 years of experience in service scheduling, dispatch, or logistics coordination (solar or renewable energy industry experience preferred).
- Strong organizational and multitasking skills with the ability to work in a fast-paced environment.
- Proficiency with scheduling or service management software (e.g., Salesforce, and other Field Service Management software).
- Excellent written and verbal communication skills.
- Basic knowledge of solar PV systems and field service operations is a plus.
Experience That's a Plus
- Familiarity with electrical or mechanical service operations.
- Knowledge of OSHA and general field safety practices.
- Experience working with geographically dispersed teams and managing schedules across regions or time zones.
Work-life and Culture
- Most of our roles offer the opportunity to work remotely
- If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
- We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
- We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- Here are the next roles in this career track:
- Sr Field Service Manager
- Supervisor Field Service Manager
- We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
$62,475 - $90,000 a year
Midpoint: $75,000
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
