IT System Specialist

Remote
Operations – Business Operations /
Full-time /
Remote
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About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Systems Associate/Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our IT infrastructure. You will troubleshoot and resolve hardware and software issues, assist with user account management, IT asset management, and participate in various IT projects. You'll collaborate with colleagues to document processes, ensure smooth operations, and help drive our IT initiatives forward.

What You'll Do

    • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
      • IT Support & Administration (80%)
    • Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
    • Respond to service desk tickets and deliver timely resolutions to technical issues.
    • Assist in the installation, configuration, and maintenance of software systems.
    • Monitor system performance, identify issues, and escalate as needed.
    • Manage user account provisioning and permissions across various systems.
    • Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops,  networking equipment, peripherals) and software licenses.
    •  Configure, deploy, and troubleshoot VPN client software for remote users.
    • Support employee onboarding and offboarding, ensuring smooth transitions.
      • IT Projects & Technical Support (20%)
    • Assist with IT projects by participating in product evaluation,  providing basic technical support and executing entry-level tasks.
    • Help implement new IT solutions under the direction of senior team members.
    • Contribute to technical aspects of IT initiatives as needed.

Who You Are

    • You are comfortable with IT troubleshooting and support, and eager to develop your skills.
    • You have clear, concise, and articulate written and verbal communication skills.
    • You possess strong organizational skills and can quickly reprioritize tasks as needed.
    • You have a curiosity and growth mindset, with a proactive approach to learning and development.
    • You demonstrate empathy and respect for coworkers, partners, and customers.
    • You are a problem-solver with enthusiasm, patience, and thoroughness.

Experience You’ll Need

    • 2+ years in IT support, system administration, or a related field
    • Experience supporting a remote staff
    • Some experience with Google Workspace and/or Microsoft Azure.
    • Proficient in managing Mac and Windows computer systems.
    • Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions.
    • Exposure to IT project support or small-scale project tasks.
    • Some basic understanding of scripting and automation tools, including PowerShell.
    • Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise).
    • Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
    • Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect).

Experience That's a Plus

    • Any of these are great, and none are required:
    • Experience resolving user-reported issues and managing service tickets.
    • Familiarity with identity providers like Okta.
    • Experience with workflow automation tools (e.g., Make, Zapier).
    • Experience supporting Salesforce.
    • Exposure to Cloud Service providers such as AWS
    • Familiarity with managing IVR systems ( e.g. phone.com, Amazon Connect )
    • Familiarity with installing, configuring, and managing servers (both physical and virtual).
    • Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
    • CompTIA A+, CompTIA ITF+, CompTIA Network+,  and ITIL certifications

Work-life and Culture

    • Most of our roles offer the opportunity to work remotely
    • If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
    • We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
    • We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
    • We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
    • We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
    • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
    • We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
    • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

    • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
    • Internal candidates: Check out our advice on Internal Transfer: Job Application Process
    • Here are the next roles in this career track:
    • Systems Associate
    • Systems Specialist
    • Sr Systems Specialist
    • Systems Administrator
    • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
$21.63 - $26.44 an hour
Midpoint: $26.44/hr
Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
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