Senior Consultant (Japan)
Sales, Support, and Business Development /
Senior Consultant (Japan)
One Concern is a Menlo Park, California based technology company that brings disaster science together with machine learning to quantify risks from catastrophic perils (e.g. earthquake, flood, wildfires, and climate change), empowering leaders to measure, mitigate, and monetize risks like never before. Founded at Stanford University, One Concern enables enterprises and government customers to embrace a disaster-free future, through AI-enabled technology, policy and finance. By combining data science and natural phenomena science, we are pursuing a vision for planetary-scale resilience.
One Concern has raised over US $75M till date and is backed by top-tier investors including New Enterprise Associates (NEA), Sozo Ventures, Geodesic Capital, and others. One Concern is growing rapidly and we are looking for passionate, motivated, and high reaching people to join our team.
One Concern Japan is a small and growing team that has a startup mentality and is on the frontline for our efforts in Japan. Japanese market is of strategic importance to One Concern and very recently, we partnered with a large property and casualty (P&C) insurer to deploy our products in the Japanese market. As a Senior Consultant, you will be one of the key members of our Japan Customer Success team, reporting directly to the Customer Success Lead. You will lead efforts to deploy One Concern products and manage customer success activities across multiple local municipalities.
We’re a startup focused on global resiliency. Our market is young but our mission is important. Our people are talented and passionate. If this excites you, let’s talk!
■ Organize a series of multi-stakeholder workshops with the customer users and executives to understand customers’ pains, needs, and wants
■ Assess how our products can address customers’ pains and come up with success metrics for the customer engagement
■ Consult on best practices, creative solutions, and ways to use the One Concern products to create impactful implementations
■ Maintain an understanding of customers' strategic goals to position yourself as a trusted expert and advisor with your customers
■ Enable customers and partners to collect necessary data or information to deploy our products based on customer needs
■ Identify and address risks to remove roadblocks, and engage appropriate internal escalation resources
■ Educate and coach both customers and partners, and enable value delivery for your customers using One Concern products.
■ Facilitate product-feedback loop from customers and partners, and work closely with our product and technology teams to enhance One Concern value proposition
■ 5+ years of experience within a Professional Service, Customer Success, or Service Delivery role in the Japanese market, preferably with a top-tier consulting firm OR with a product company deploying Saas products in the Japanese market
■ Strategic thinking and problem-solving aptitude
■ Motivation to learn new things
■ Strong aptitude for technical/software products
■ Oral and written communication skills in Japanese at the native speaker level
■ English language skills are preferred, but not required
■ Advanced documentation and presentation skills
■ Strong attention to detail
■ Open to travel all over Japan
■ BS/BA or equivalent level degree holder
■ Experience with engaging clients in the public sector or finance industry
■ Experience as a consultant at a business and/or IT consulting firm
■ Experience consulting in the natural disaster space
■ Knowledge and/or experience in the business continuity planning (BCP) or business continuity management (BCM) space
■ Experience working with an international/ geographically distributed team
■ Experience at an early stage Saas startup
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, natural origin, gender, sexual orientation, age, marital status, veteran status, or disability status.