Customer Success Ambassador
Menlo Park
Sales – Sales & Business Development /
Full Time /
One Concern is a Menlo Park-based benevolent artificial intelligence company with a mission to save lives and livelihoods before, during, and after disasters. Founded at Stanford University, One Concern enables cities, corporations and citizens to embrace a disaster-free future, through AI-enabled technology, policy, and finance. By combining data science and natural phenomena science we are pursuing a vision for planetary-scale resilience, where everyone lives in a safe, equitable, and sustainable world.
What you’ll be doing
- Manage some of our key client relationships driving adoption, outcomes, and advocacy across your portfolio of customers
- Proactively work directly with various levels of customer’s team ranging from Directors to C-level executives
- Partner with customers to establish clear business goals, timelines, priorities and metrics of success
- Partner with Engagement Team to ensure prospective customers have full awareness of the Customer Success program and the competitive differentiators
- Develop and maintain a deep understanding of customers’ risk reduction goals, and steer program activities to align with those goals
- Ensure a successful onboarding and roll out among new customers
- Develop a targeted training and adoption plan, based on opportunities to increase user adoption, engagement, and build resilience.Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
- Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement
- Calibrate and measure disaster resilience for our customers
- Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with engagement, marketing, product, and engineering teams to escalate high-impact customer needs
Requirements
- BA/BS (Masters or PhD preferred)
- 5+ years of experience in working with natural hazard risks (e.g. flood, earthquakes, wildfires, hurricanes) to increase community and corporate resilience
- 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role OR 5+ years of experience in Senior Emergency Management role at either a state/county/city Emergency Management Organization or a large, complex private sector organization.
- Strong leadership skills
- Impressive executive presence and communication abilities
- Bias for action
- Passion for technology and for being a part of a fast-growing SaaS company
- Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
- Track record of success and over-achievement of job defined objectives
- Demonstrated ability to coach, mentor, and develop teammates
- Ability to travel as needed
Bonus Points If You Have
- Experience or relationships with government serving organizations
- Experience as a Project Manager leading emergency management/public safety projects for local/state/federal jurisdictions.
- Certified Floodplain Manager (CFM), and/or American Institute of Certified Planners (AICP), 406 Hazard Mitigation
Perks and Benefits
- Market-competitive salary plus equity
- Comprehensive medical, dental, and vision insurance
- Generous PTO policy; Flexible working hours
- Team off-sites
