Customer Success Manager
Washington State, US
Sales – Sales & Business Development /
Full Time /
One Concern is a Palo Alto-based benevolent artificial intelligence company with a mission to save lives and livelihoods before, during, and after disasters. Founded at Stanford University, One Concern enables cities, corporations and citizens to embrace a disaster-free future, through AI-enabled technology, policy, and finance. By combining data science and natural phenomena science we are pursuing a vision for planetary-scale resilience, where everyone lives in a safe, equitable, and sustainable world.
Region covered: Washington State
What you’ll be doing:
- Manage some of our key client relationships driving adoption, outcomes, and advocacy across your portfolio of customers
- Calibrate and measure improvement in disaster resilience for our customers
- Proactively work directly with various levels of customer’s leadership ranging from Directors to C-level executives
- Partner with customers to establish clear goals, timelines, priorities and metrics of success
- Partner with Engagement Team to ensure prospective customers have full awareness of the Customer Success program and the differentiators
- Ensure a successful on boarding and roll out among new customers
- Develop a targeted training and adoption plan, based on opportunities to increase user adoption and engagement
- Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
- Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement
Requirements
- BA/BS (Masters or PhD preferred)
- 5+ years of experience in working with natural hazard risks such as flood, earthquakes, hurricanes to increase community or corporate resilience
- 5+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- Strong leadership skills
- Impressive executive presence and communication abilities
- Bias for action
- Passion for technology and for being a part of a fast-growing SaaS company
- Strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
- Track record of success and over achievement of job defined objectives
- Demonstrated ability to coach, mentor, and develop teammates
- Ability to travel as needed
Bonus Points
- Experience or relationships with government serving organizations
- Certified Floodplain Manager (CFM)
Perks & Benefits
- Market-competitive salary plus equity
- Comprehensive medical, dental, and vision insurance
- Daily lunches, and a fully-stocked kitchen
- Generous PTO policy
- Team off-sites
- Flexible working hours
