Client Servicing Manager
Remote
Amplify – PostOrder /
Full Time /
Remote
About One Impression
One Impression is the #1 creator and influencer marketing platform, connecting 3M+ trusted creators with leading brands globally. We are revolutionizing how brands and creators collaborate through a transparent, tech-enabled platform that drives efficiency, speed, and measurable impact.
We work with leading brands across FMCG, Beauty, D2C, E-commerce, and Consumer Tech, empowering them to scale creator-led marketing with data-driven insights and best-in-class campaign execution.
Role Overview
The Client Servicing Manager will be responsible for driving end-to-end brand relationships, campaign strategy, and client retention across One Impression’s marketplace and managed services. You’ll lead a team of account managers and specialists, ensuring world-class execution, consistent client satisfaction, and revenue growth across assigned accounts.
This is a cross-functional leadership role requiring coordination between sales, operations, creators, and the product team to deliver exceptional client outcomes.
Key Responsibilities
- 1. Client Relationship Management
- Own relationships with key brand clients, ensuring satisfaction, retention, and growth.
- Act as the primary point of contact for strategic accounts, understanding brand objectives and delivering customized influencer/content solutions.
- Build long-term partnerships and identify opportunities for upselling and renewals.
- 2. Campaign Strategy & Delivery
- Translate brand briefs into actionable campaign plans with clear deliverables, pricing, and timelines.
- Collaborate with creator operations and strategy teams to ensure on-time and quality execution.
- Monitor campaign performance, optimize outcomes, and present results through structured reports and insights.
- 3. Team Leadership
- Lead, mentor, and grow the client servicing team, ensuring strong client communication, operational excellence, and proactive account management.
- Drive productivity, process adherence, and performance metrics across the team.
- Develop training modules for campaign execution, client handling, and internal coordination.
- 4. Business Growth & P&L Ownership
- Contribute to revenue targets through renewals, cross-selling, and expansion of existing brand partnerships.
- Support leadership in forecasting, budgeting, and reporting on client portfolio performance.
- Partner with marketing, sales, and product teams to drive client success stories and case studies.
- 5. Process & Collaboration
- Identify inefficiencies in client operations and work with internal teams to automate and improve workflows.
- Leverage One Impression’s tech platform and analytics tools to enhance campaign outcomes and transparency.
- Ensure alignment between client needs, creator deliverables, and internal capabilities.
Key Skills & Qualifications
- 3-6 years of experience in client servicing, account management, or brand partnerships, preferably in influencer marketing, digital marketing, or SaaS platforms.
- Proven ability to manage multiple enterprise clients and large-scale campaigns simultaneously.
- Exceptional communication, presentation, and stakeholder management skills.
- Strong analytical mindset with experience in campaign reporting, ROI analysis, and P&L understanding.
- Experience leading a team of 4–10 members across account management or delivery functions.
- Deep understanding of influencer marketing, brand communication, and digital content ecosystems.
- Highly organized with strong problem-solving and multitasking abilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
