Account Manager/Customer Success Manager

Warsaw, Poland
OTS – Account Management & Sales /
Hybrid /
Hybrid
On The Spot Development is looking for a talented and result-driven Account Manager to join our in-house team. A person will be responsible for overseeing high-value accounts generating $100k−$1M in revenue annually.

Responsibilities:

    • Regular communication with key customers through health-check calls and email correspondence
    • Aligning R&D team policies and procedures with customers regarding infrastructure, benefits, salaries, budgets, and monitoring their execution
    • Providing guidance to customers on company and local market best practices
    • Collaborating closely with the Recruiting and HR departments
    • Supporting the process of creating new job openings, gathering requirements, and managing communication, while reporting on hiring progress and outcomes
    • Overseeing the process of business trip arrangements for employees to the EU, the UK and Israel
    • Managing and supervising the organization of events as per customers' requests
    • Streamlining document flow management

Requirements:

    • Proficiency in spoken and written English (C1+) is a must
    • Having a legal background is highly beneficial for this role
    • Previous experience in customer-facing positions is a huge advantage
    • Strong communication and problem-solving abilities
    • Basic comprehension of recruitment and HR procedures
    • Quick learning capabilities with adaptability to evolving environments
    • Strong negotiation skills with a focus on achieving mutually beneficial outcomes
    • Independence, high level of accountability, and a proactive approach
    • Exceptional attention to detail and effective time management skills

Benefits

    • Work in a highly professional team. Informal and friendly atmosphere in the team
    • Paid vacation — 20 business days per year, 100% sick leave payment
    • Equipment provision
    • Partially compensated educational costs (for courses, certifications, professional events, etc.)
    • Legal and Accounting support in Poland
    • Ability to work from our comfortable office in Warsaw at Prosta 51
    • 5 sick days per year
    • Medical insurance (after the end of the probationary period)
    • Flexible working hours – we care about you (!) and your output
    • English and Polish classes 2 times a week (online)
    • Bright and memorable corporate life: corporate parties, gifts to employees on significant dates