Associate Account Manager
San Francisco, CA
Sales – Account Management /
Full-time /
Hybrid
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.
The Associate Account Manager is responsible for managing & selling software subscription license renewals of Oomnitza’s industry-leading software, working in close cooperation with our Customer Success teams to maximize retention, minimize churn risk, and drive growth on the Renewal event.
The ideal candidate will have a consistent track record of success renewing Software Subscriptions, and in building beneficial, positive relationships with customers, and the broader account management team.
We have a great product and an impressive roster of ‘name-brand’ customers and we are now looking to scale the business. This is an exciting opportunity for an early stage motivated sales professional to have a huge impact.
Responsibilities:
- Own, drive and manage the end-to-end renewal process
- Negotiate, create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Meet/exceed assigned revenue goals and on-time renewal rate targets
- Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged to maximize the opportunity
- Prepare weekly forecasts of renewal bookings and renewal rates within a tight band of accuracy
- Provide regular and accurate updates on renewal status to management and escalate issues that may impact a renewal when needed.
Qualifications:
- 1+ years of experience in a Renewal Account Management, Customer Success or Customer Service capacity.
- Experience in customer service, managing customer retention and adoption of a SaaS product.
- Good customer management skills including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Experience with a SaaS model focused on enterprise software preferred.
- Strong Salesforce and Excel/Google Sheets skills
What we can offer you:
- Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- Market-competitive salary + equity
- A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
The base salary range for this position is: $65-75k
Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
