Market Ops Broker - Homebase

Remote - New York, NY Area /
Homebase – Operations /
About Opendoor:  
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one.  So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the role:
The Market Ops Broker for the Homebase team is primarily responsible for supporting the brokerage activities of the Homebase team and its key customers (single-family home investment funds). You will be directly responsible for advising the Homebase team on brokerage operations and process improvement initiatives nationwide. In markets that you are licensed, you will advise the team directly, and in markets where you are not licensed, you will liaise/coordinate with peers on the Brokerage team to appropriately advise the Homebase team.

In this role you will:
- Partner with the Brokerage and Homebase teams on the day to day operations including formulating new processes, reviewing existing processes, advising and ensuring compliant processes for maximum effectiveness and efficiency while building a scalable and compliant product.
- Support local market teams in understanding brokerage compliance, contractual obligation, and best practices.
 - Assist with customer/broker escalations.
- Consult on compliance strategy and risk management Maintain licenses across multiple markets

We're looking for teammates who have:
- 7+ years of experience in the real estate industry; experience working with real estate investors is a plus
- Licensed Broker Proactive, problem-solving attitude Customer-obsessed and dedicated to continually elevating our experience standards
- Passion for working well with different types of people, you excel at situational awareness and building trust
- Willing to roll up your sleeves and do “whatever it takes”. You are driven, have an immense work ethic, and are excited by problem-solving and ambitious goals
- Fantastic interpersonal and communication skills, both verbal and written
- Strong leadership and people management skills
- High emotional intelligence with the ability to process complex issues and drive effective practices  

More About Us:
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.

We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 85% coverage for dependents
- Flexible vacation policy
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness:
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.