Senior Manager of SRE

Boston, MA
Engineering /
Full-time /
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive! 

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Position Overview:

We are seeking an experienced and dynamic individual to join our team as a Senior Manager of Site Reliability Engineering (SRE). The ideal candidate will have a proven track record of over 8+ years in Site Reliability Engineering, with a minimum of 5 years of successful management experience leading SRE teams. The successful candidate will play a critical role in ensuring the reliability, availability, security, and performance of our systems, contributing to the overall success of our organization.
This position will report to the V.P. of Engineering Permitting and Licensing at OpenGov.

• Lead and manage a high-performing SRE team, fostering a culture of collaboration, innovation, and accountability.
• Define and implement best practices for site reliability, scalability, performance optimization, and managing costs.
• Collaborate with cross-functional teams to ensure seamless deployment, operation, and monitoring of production systems.
• Develop and maintain incident response plans, and lead the team in effectively resolving incidents to minimize downtime.
• Implement and drive the adoption of automation tools and processes to enhance operational efficiency.
• Provide strategic direction and technical guidance for the team, keeping abreast of industry trends and emerging technologies.
• Implement best practices and regulations related to security and compliance of the service.

• Bachelor's degree in Computer Science, related field, or relevant experience.
• 8+ years of experience in Site Reliability Engineering, with a proven track record of managing SRE teams for at least 5 years.
• Strong experience with Enterprise SaaS environments.
• Proficient in designing, implementing, and maintaining highly available and scalable systems.
• In-depth understanding of incident response, monitoring, and alerting practices.
• Excellent leadership and communication skills, with the ability to influence and inspire teams.
• Proven success in implementing and managing Site Reliability Engineering in a large-scale, distributed environment.
• Experience working with Azure Cloud and Kubernetes is preferred. 

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.