Campaign & Certification Manager, Carrier Relations (North America)

Detroit, Michigan, United States
Sales
Full-Time
About OpenMarket
 
We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.
 
The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire
 
OpenMarket Culture
 
We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you? 

Campaign & Certification Manager, Carrier Relations (North America)

As the Campaign & Certification Manager you will be working within the North American Carrier Relations team. Carrier Relations works with many other internal teams, external customers and suppliers. You will ensure compliance and regulatory governance for all of the mobile carriers we are connected to, this includes seeking resolution of issues with our customers and working on strategic initiatives where quality of data is of paramount importance. Much of the job will require testing the functionality of campaigns to ensure they function as filed. Therefore, attention to detail is key. 

What you'll be doing

    • You will be completing internal testing on customers campaigns to ensure compliance before commercial launch
    • Reviewing initial submissions of customer campaigns for compliance.
    • Submitting approved and finalized campaigns to the carriers
    • You will oversee compliance of customer traffic post campaign launch and make account management teams aware of any issues uncovered
    • Working with our Business and Intelligence team plus crafting separate analysis of our messaging data for reports and Quarterly Business Reviews with our carrier partners
    • Building weekly internal reporting looking at trends both positive and negative

What to bring

    • Attention to detail, customer service orientated and awesome organizational skills
    • A sense of humor and a “can do attitude”
    • Ability to work independently and be a part of the team
    • An in-depth knowledge of Excel and PowerPoint
    • Working knowledge of other Microsoft Office products
    • You enjoy working with numbers, yet you will also have a creative side
    • Ability to keep a cool head while working under pressure
    • Great verbal and written communication skills
    • Prioritization of your workload

You'll be a great fit if

    • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow
    • You desire to work with some of the world’s top brands
    • You love finding solutions to interesting problems and figuring out how things work
    • You welcome having autonomy with complex tasks
    • You are passionate about using your experience and expertise to inspire the team
Additional Information
 
This position is open in Southfield, MI.
 
OpenMarket embraces diversity and is an equal opportunity (EEO) employer.
 
We are unable to sponsor new U.S. work visas at this time.
 
Employment in this position may be contingent upon successful completion of a criminal and/or credit background investigation.