Account Coordinator

US - Remote
Demand Platform – Demand Platform /
Full-Time /
Remote
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

The OpenX DSP Demand team manages all DSP relationships across the OpenX Ad Exchange. The Account Coordinator will be responsible for ensuring our customer’s success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Sr. Account Director, DSP Demand, the Account Coordinator will work closely with the DSP account team to ensure that OpenX is delivering overall superior service to our DSPs.

OpenX is looking for a highly motivated, result focused individual interested in developing and supporting DSP partners in North America and EMEA regions. This includes working with the DSP Demand account team in their day to day responsibilities in both pre & post sales client relations and monitoring key accounts / business metrics. The Account Coordinator will also interface directly with internal OpenX teams (finance, support, marketplace quality, buyer development, supply) to resolve DSP requests.

Responsibilities

    • Work closely with a team of Account Directors/Managers to drive demand partner relationships with strategic clients who leverage OpenX products
    • Lead the on-boarding process for new DSP partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
    • Support the growth of established DSP partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
    • Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
    • Work with internal teams to maintain and update relevant documentation on OpenX offering for our DSP partners
    • Identify issues and maintain/update DSP demand team training materials
    • Perform project-based work as needed

Required Qualifications & Skills

    • Minimum of 1 year coordination role experience in a sales, revenue management, marketing or similar type organization
    • Minimum of 1 year experience in The Programmatic Industry or related.
    • Highly skilled in problem solving and initial troubleshooting
    • Very organized; ability to  manage multiple projects to tight deadlines with great attention to detail
    • Excellent written, oral communication and presentation skills
    • Strong team player, as well as an efficient individual contributor
    • Proficient knowledge of Excel, PowerPoint, Word is a must
    • BA / BS degree or a equivalent work experience

Desired Qualifications & Skills

    • Clear understanding of OpenX’s business and position in the market
    • Experience within ad tech, programmatic or closely related digital media industry
    • Familiarity with Google Suite and CRM or incident tracking and management systems such as Salesforce.com, Jira, Siebel, Remedy, Clarify, etc.
    • Customer-first mindset, willingness to go above and beyond to service end clients

$59,800 - $70,375 a year
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, New York Fair Chance Act, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 

OpenX is committed to fair and equitable compensation practices. For applicants in New York, New Jersey, California, and Colorado, the salary range is $59,800 - $70,375 per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  The salary range may differ in other states.

A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  
OpenX VALUES
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

WE ARE AN OPEN BOOK
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 

WE EVOLVE FAST
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Effective Date: March 1, 2022