As one of the first members of the Ophelia team that a patient will interact with, our Senior Care Coordinators (SCCs) are integral to creating a superior patient and team experience that supports Ophelia's ability to grow and achieve our mission and business priorities. 

Senior Care Coordinators work directly with Leads to ensure our Patient Engagement Specialists and Patient Support Specialists interact with patients as effectively and efficiently as possible, maintaining compliance and safety standards, and collaborating with clinicians to ensure consistent, high-quality care as well as patient safety and retention.

 As a leader within the Care Coordination team, you will follow and coach the defined processes and protocols, teach and model best practices for documentation, patient communication, follow-up, and pass-off note procedures. You will focus on patient interactions, serve as the first point of contact for internal and patient escalations, handle, manage, and refine escalated workflows, as well as triage patient crises. You will be a problem solver, a specialist in systems management, and a change champion, adapting to change and consistently modeling resilience.

You will engage directly with Ophelia’s patients providing support across a wide range of areas including successfully filling pharmacy prescriptions, obtaining prior authorizations from a patient's health insurance plan, collecting required documentation to allow members of Ophelia's clinical team to coordinate care with external health care providers and providing quality referrals.

$50,000 - $55,000 a year