Client Success Associate

Ottawa
Client Solutions /
Full Time /
Hybrid
Who we are:
At Optimize Health, we believe that it's time to rethink brick-and-mortar-only healthcare visits. With our powerful combination of the leading platform technology, patient-friendly devices, and trusted support, we are pioneering how medical groups use technology and real-time data to treat patients' health outside the practice walls. As the most trusted and experienced remote care vendor in the industry, we simplify the complexities of delivering effective, high-quality remote patient monitoring and optimize our clients’ clinical and financial performance.

Job Description:
Optimize Health is looking for a Client Success Associate to join our team! You will be responsible for client program performance, growth/retention, and overall client satisfaction. As a CSA, you will work alongside our client success, implementation, and sales team to fully engage the client at all levels to help our customers recognize the clinical and financial value of their RPM program.    We are looking for someone who is a strong problem solver, excellent communicator, exceptional critical thinker, who is comfortable in a fast-paced environment with a passion for delivering high value solutions to our customers and their patients.

What You'll Do:

    • Ensure client satisfaction through exceptional service 
    • Grow revenue by driving incredible ROI within our customer base
    • Work with internal and external leaders to craft and present RPM Program Reviews
    • Proactively address client risks based on key performance indicators 
    • Providing customers with product training and/or support 
    • Listening to customers’ needs/challenges and providing solutions that meet those needs
    • Documenting customer interactions within our CRM system
    • Monitoring customer accounts to identify risks and opportunity within our customer base
    • Creating reports on RPM program performance to enable our clients to execute strong programs
    • Interacting with customers via phone calls, emails, or text messages to answer questions about products or services
    • Helping customers make informed decisions about their program by providing information about pricing, terms and conditions, patient panel recommendations as well as details about additional products or services

What You'll Bring:

    • Ability to build strong relationships 
    • Strong verbal and written communication, strategic planning, and project management skills
    • Analytical and process-oriented mindset
    • Comfortable working across multiple departments in a deadline-driven environment
    • Active team player, self-starter, and multitasker who can quickly adjust priorities
    • A passion for working with people
    • Bachelor’s degree or equivalent experience
$45,000 - $55,000 a year
Actual compensation may vary from posted base salary depending on your experience.
Our Story:
Optimize Health was founded in 2015 with a focus on improving patient outcomes. We simplify effective remote care and reduce the administrative and financial hurdles in order to improve patient outcomes, lower hospitalizations, and reduce patient expenses.

We believe healthcare technology should be designed for the patient and provider. That’s why we created an elegant remote care platform, along with monitoring services, designed to offer the best experience possible for healthcare workers and patients. Created and supported by a world-class technology team, Optimize Health is a market leader in remote care.

We recognize we are trying to solve a really hard problem and that is why those that join our team are so important. “Optimizers” are the core of our company and we strive to continue to be a best place to work that is equitable, fulfilling where team members feel like they belong.

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!