Product Support Specialist

New York, NY
Product Support /
Full Time /
About Us: 
OptionMetrics, headquartered in New York, NY. is a dynamic and innovative technology company, a trusted provider of financial information and research derived from the option markets. We are at the forefront of developing solutions that empower businesses. Our commitment to excellence, coupled with a collaborative, forward-thinking culture, has made us the preferred choice for top-tier talent. Our data and analytics models are utilized by over 350 investment banks, hedge funds, asset management firms, and academic institutions globally, solidifying our position as a leader in the industry.

We are seeking a Product Support Specialist who can write SQL Queries and enjoys working with data to solve customer challenges. The Product Support Specialist will work in a hybrid capacity in our NYC office. You'll work alongside developers, quality analysts, and sales teams to solve critical and time sensitive problems.

Note: This position requires working on-site at our NYC location in a hybrid capacity.

What You'll Do:

      Be the primary point of contact for product/data issues
      Use SQL queries to research and troubleshoot client concerns
      Manage a ticketing system to prioritize and solve client requests
      Interact directly with end users via email and occasionally over the phone
      Escalate complex data issues to second level support 
      Share and update knowledge management articles
      Expand your knowledge of SQL, large data sets, and options markets

Skills You'll Need:

      Bachelor’s degree
      Passion for problem solving
      taking complex data issues and translate it into digestible terms
      Ability to write SQL queries
      An understanding of basic networking and file transfer protocols concepts
      Ability to thoroughly troubleshoot and articulate issues to client
      Special attention to detail and a willingness to document changes

What We Offer:

      A collaborative environment where everyone's input makes a difference
      Paid time off: Vacation, Personal, Sick days, and Holidays
      Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
      Full medical and dental insurance coverage
$55,000 - $60,000 a year
Pay ranges at OptionMetrics are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at OptionMetrics are eligible for a comprehensive package of benefits.

OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .    

If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.