IT Support Analyst
New York, NY
IT Operations /
Part Time /
Hybrid
In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Our IT support person will have an immediate impact in our operations by engaging with employees throughout the company to solve critical issues.
Objectives
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft Office365, and Zoom
Responsibilities
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed
Required skills and qualifications
Knowledge of operating systems, backup and recovery procedures, and system performance monitoring tools
Hardware and Device Management
Preferred skills and qualifications
Bachelor’s degree (or equivalent) in computer science
Certification is a plus: CompTIA, Google, CCNA
$20 - $25 an hour
Pay ranges at OptionMetrics are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at OptionMetrics are eligible for a comprehensive package of benefits.
OptionMetrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, OptionMetrics will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination .
If you need a reasonable accommodation for any part of the employment process, please contact us by email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
