Associate Director, Site Profiling and Institutional Insights
Remote / Menlo Park, CA / Sacramento, CA
Commercial – Launch Operations & Enablement /
Regular, Full-Time Employee /
Remote
More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.
Summary:
The (Associate) Director of Site Profiling & Institutional Insights will play a pivotal role in the successful launch and commercialization of ORCA-T by leading the development, execution, and continuous refinement of Orca Bio’s treatment center profiling strategy. This individual will be responsible for designing and maintaining a scalable institutional profiling framework that enables prioritized site onboarding, tailored activation plans, and informed commercial execution. Acting as the center of excellence for institutional intelligence, this role integrates across market enablement, technical operations, sales, commercial operations, medical affairs, and forecasting to drive insight-based decision-making.
Responsibilities
- Site Profiling & Prioritization
- Develop and manage a national profiling program to assess treatment center readiness, capabilities, transplant volume, infrastructure, decision-making structures, and willingness to adopt ORCA-T.
- Apply deep knowledge of Orca-T’s product supply chain and the patient journey to inform site profiling and prioritization strategies.
- Lead qualitative and quantitative data collection via surveys, site interviews (virtual and in-person), CRM input, and cross-functional intelligence.
- Create and continuously refine a segmentation model to guide site prioritization and onboarding sequence based on factors such as commercial impact, operational feasibility, and institutional dynamics.
- Tailored Activation Planning
- Partner with the Market Enablement function to translate site profiles into customized onboarding playbooks and execution tracks, ensuring alignment with a site’s capabilities and constraints.
- Identify and document activation risk factors and recommend site-specific mitigation strategies for infrastructure, staffing, education, or process gaps.
- Deliver comprehensive site intelligence to onboarding teams ahead of and during activation, ensuring they are equipped with the necessary context, contacts, and tactical insights to execute effectively.
- Field Strategy Integration
- Collaborate with Sales, Field Market Access, and Customer Experience function to provide actionable insights that inform account planning, stakeholder mapping, and engagement tactics.
- Maintain and update institutional profiles, and make them accessible within CRM tools, ensuring information is accurate, current, and aligned with each center’s progress through onboarding and post-launch operations.
- Proactively identify and escalate institutional barriers or accelerators that impact field execution, ensuring timely resolution or leverage through cross-functional coordination.
- Forecasting & Operational Readiness
- Deliver institutional ramp-up and throughput assumptions to the Forecasting and Commercial Analytics function.
- Participate in cross-functional launch planning, ensuring site-specific onboarding timelines and constraints are reflected in demand models and operational readiness frameworks.
- Track and refine institutional adoption curves using live profiling data and post-onboarding metrics.
- Market Intelligence & Lifecycle Monitoring
- Maintain dynamic “living profiles” of treatment centers that evolve post-activation, incorporating ongoing insights around site behavior, performance, feedback, and barriers.
- Identify patterns and trends across institutions to inform macro-level strategy, resourcing, and engagement plans.
- Act as a conduit for field feedback and real-time market signals, sharing insights across marketing, medical, and strategy teams.
Qualifications
- 8-10+ years of experience in biotech/pharma, with a strong background in commercial operations, site enablement, case management, hospital account strategy, or market research.
- Deep understanding of institutional markets, particularly BMT centers, academic medical centers, and complex oncology or cell therapy sites.
- Advanced Excel and data tool skills. Proven ability to develop profiles and KPIs and dashboards. Familiarity with BI and segmentation platforms is a plus.
- Strong analytical, project management, and cross-functional collaboration skills, with a proven ability to engage stakeholders effectively.
- Proficient in data visualization and reporting using Excel and PowerPoint; experience with CRM systems is a plus.
- Willingness to travel up to 30% to treatment centers, onboarding sessions, or for field team alignment.
Who we are
We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.
We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.
We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.
We maintain a start-up culture of camaraderie and leadership by example, regardless of title.
We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.
Notice to staffing firms
Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.
