Carrier Account Manager (Chicago)

Chicago
Uber Freight
Full-time

Trucks move everything you buy, why shouldn’t booking a truck be as magical as booking an Uber?

Uber Freight connect shippers with truckers, much like the way the Uber connects riders and drivers. We are a team of sharp, entrepreneurial minded individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation.

Our Carrier Account Managers are responsible for moving things from point A to point B. They provide the best service to our carrier partners, but aren’t afraid to negotiate. This team hustles to make sure every load is taken care of while being proactive to solve the tough problems.  

RESPONSIBILITIES

    • Manage existing carrier base with the best service
    • Bring new transportation partners onto the platform to Increase active APP users
    • Work with carrier partners to continually seek new solutions for their logistics challenges
    • Actively manage the quality of our transportation partner base
    • Ensure that all freight is moved on time and at the best cost
    • Actively manage the quality of our transportation partner base
    • Always thinking about how to do things better, faster, more efficiently and at a low cost.
    • Obsess over the service needs of our customers and transportation partners
    • Be able to speak to core operational and growth metrics with the management team
    • Develop process and system improvements to continually raise the bar of execution
    • Manage any issues that come up in the normal operation of freight
    • Be resourceful, scrappy, and get things done no matter what
    • Always look for opportunity

REQUIREMENTS

    • 1-3 years experience in Transportation or Technology
    • Demonstrated ability to solve complex problems under pressure
    • Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners
    • Analytical and critical thinking ability
    • Strong communication and organization skills
    • Logistics background is not required, but operational experience is preferred
    • An undergraduate degree.
    • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

PERKS/BENEFITS (US)

    • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
    • Sharp, motivated co-workers in a fun office environment.
    • 401(k) plan, gym reimbursement, ten paid company holidays
    • Full medical/dental/vision package to fit your needs
    • Flexible vacation policy; work hard and take time when you need it

Equal Opportunity Employer