Client Success Manager (Chicago)

Chicago
Uber Freight
Full-time

Uber Freight is a team of the sharpest minds in technology who are driven to rethink transportation – not just improve it. At the heart of Uber Freight’s vision is the belief that technology is the key to creating a more viable, efficient, and above all, safer, transportation future. We are looking for candidates with infectious enthusiasm and that love to tackle the hard problems.

As a member of the Uber Freight team, you will be responsible for bringing on new partners into the Uber Freight network, including shippers and transportation providers. You will own the execution and growth of our network. New hires are expected to learn the business from top to bottom and own their success from day one.

RESPONSIBILITIES:

    • Ensure that all freight is moved on time and at the best cost
    • Always thinking about how to do things better, faster, more efficiently (cheaper)
    • Obsess over the service needs of our customers and transportation partners
    • Start with the needs of the customer, and work backwards
    • Predict the needs of the customer and build off that
    • Develop process and system improvements to continually raise the bar of execution
    • Manage any issues that come up in the normal operation of freight movement
    • Be resourceful, scrappy, and get things done no matter what
    • Always look for opportunity

REQUIREMENTS:

    • 1-3 years experience in Transportation or Technology
    • Demonstrated ability to solve complex problems under pressure
    • Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners
    • Analytical and critical thinking ability
    • Strong communication and organization skills
    • Logistics background is not required, but operational experience is preferred
    • An undergraduate degree.
    • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

PERKS/BENEFITS (U.S)

    • Sharp, motivated colleagues in a fun office environment
    • The rare opportunity to change the world such that everyone around you is using the product you built
    • Catered lunches, snack bar and team happy hours
    • Competitive salary package including equity, paid company holidays and 401(k) plan
    • Full medical/dental/vision package to fit your needs
    • Unlimited vacation policy; work hard and take time when you need it

Equal Opportunity Employer