Director, Technical Program Management

Seattle, WA
Product – Product Management & Technical Program Managers
The Role

As the Director of the Outreach Technical Program Manager team, you are a versatile leader who is constantly evaluating the state of product delivery and implementing best practices to make sure our software quality and solutions scale as our business grows. This is a pivotal role to develop a new TPM practice that is flexible and stage appropriate, an organization that hires and develops leadership talent, and makes a real impact through consistent and quality delivery of useful and valued features to Outreach customers.

Your Daily Adventures Will Include

    • Hiring, on-boarding and maturing a team of Technical Program Managers to drive quality product execution at Outreach in agile environment
    • Developing common best practices across the organization around backlog prioritization, requirements validation, delivery planning and status reporting
    • Assisting in quarterly and annual capacity planning against roadmap priorities
    • Defining and tracking key performance metrics for the team
    • Creating career paths and defining TPM levels
    • Managing talent and career growth through effective regular feedback, active mentoring and performance management
    • Being point of contact to client success and support teams to integrate voice of customer feedback into backlogs and triage bugs
    • Providing strategic input to product management organization on larger roadmap investments
    • A player-coach, directly project manage one or two high-profile, cross-team initiatives at any given time
    • Establishing a safe and inclusive culture of curiosity, accountability and quality

Basic Qualifications

    • Bachelor’s degree
    • 5+ years of practical experience as a TPM or Product Owner, preferably in a commercial product context
    • 2-5 years experience directly managing, coaching and mentoring staff
    • Experience implementing effective process changes in an organization
    • Excellent oral and written communication skills with ability to influence at an executive level
    • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and decisions
    • Comfortable discussing technical concepts, managing trade-offs, incorporating feedback, and evaluating opportunistic new ideas with a variety of internal and external stakeholders
    • Highly adaptable and comfortable with the velocity of change that is standard in a high growth company
    • Leads with integrity
Why You’ll Love It Here

• 100% medical, dental, and vision coverage for full-time employees
• Unlimited PTO (and people actually use it!)
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen