Staff Software Engineer - Frontend
Hyderabad
Engineering – Engineering /
Full-Time /
Remote
Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.
Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io.
About the Team
On the Voice Service and Experience Team we:
▪ Own features end-to-end, from the customer need all the way to the back-end implementation
▪ Ship code to production every day
▪ Are highly collaborative and foster a learning environment
▪ Do Agile development, with Sprints and regular retrospectives
▪ Function in a highly progressive, quick-iteration environment focused on delivering consistent, incremental customer value
▪ Have something new to demo every week
The team’s mission is to continually reduce the time spent by customer-facing representatives on data access and modification across different systems. We provide customers with meaningful and relevant data aggregated at their fingertips, to increase the time they can invest in adding value for their customers.
We’re currently shoring up the core functionalities of our telecom product. In the long term we want to give customers the same edge with calling and messaging that they have with email: the ability to optimize and constantly improve how they interact with customers. We will face new challenges as we continue to scale out to ten times the volume of calling we have today and beyond. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective.
The Role
Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 8 million calls with their prospects on our voice platform. The Voice Service and Experience Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication experiences on top of open-source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity.
Telecom system development is a little different from other web development. The features we build are inherently heavy on state, complex in workflow, and include extensive third-party integrations. You’ll have to be creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency. You’ll be building systems to ensure calling is simple, reliable, and crystal clear; so that our customers can reduce the time on clicking around or performing repetitive actions and focus on what matters most - interacting with their prospects.
Your Daily Adventures Will Include:
- Partnering with product managers, designers, and analysts to deeply understand the needs of our users and build a product that serves those needs
- Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security
- Finding ways to engineer high availability into a system that has lots of moving parts
- Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
- Setting direction for the team and help guide engineering vision
- Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization
- Improving the team and company – you will be an active participant in our culture (mentorship, interviewing, and new initiatives)
- Owning relationships with other engineering teams and collaborate with other functions within Outreach
Basic Qualifications:
- 7+ years of professional software development experience
- Experience with successful developing and shipping a large-scale web application with a customer-empathetic mindset
- Skilled with web technologies including Javascript, HTML, CSS and React (or framework of your choice)
- Skilled with building cloud-based service application and shipping production quality code in Golang, Ruby or C++
- Proven technical and project leadership skills and able to guide and mentor others
- Strong knowledge of shipping impactful and complex software projects
- Experience with diagnosing real-time media quality issues (plus)
- Experience with VoIP, specifically using WebRTC and SIP to facilitate real-time communication between users and with phone numbers across the globe (plus)
Why You’ll Love It Here
● Highly competitive salary
● 25 days annual vacation time + sick time and casual leave
● Group medical policy coverage available to employees and up to 5 eligible family members
● OPD benefit covered up to INR 10,000
● Life insurance and personal accident insurance at 3x annual CTC
● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
● Opportunity to be part of company success via the RSU program
● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
● Employee referral bonuses to encourage the addition of great new people to the team
● Fun company and team outings because we play just as hard as we work
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
