Senior UX Researcher

Remote /
Product – User Research /
Full Time
The Company

Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.

We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. Outschool’s team came together because we wanted to make a difference in education and saw the opportunity to empower learners, teachers, and parents. We value lifelong learners from all perspectives and walks of life, and we hold bringing others in as a core value of our company. We are committed to building a team that can bring a variety of both life and professional experiences to their role. 

Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. We're committed to access and impact so we founded outschool.org to offer financial assistance to families in need.

The Role

Data plays an important role in how we make decisions at Outschool. As our company grows, so does our need for rigorous, ongoing feedback from learners, parents and teachers. As a UX Researcher at Outschool, you will help us stay connected to our learning community’s needs and experiences as we scale by conducting end-to-end research, from early exploratory initiatives to post-release validation. You’ll be joining a burgeoning research team at a fast-growing, mission-driven startup where your work will have the potential for major impact on our company, and on the lives of teachers and families across the world.

WHAT YOU'LL DO:

    • Work cross-functionally with design, product, and marketing teams to surface research needs
    • Proactively plan and execute user research throughout the strategy, design and development lifecycle
    • Independently conduct end-to-end qualitative/quantitative studies to answer key business/product questions
    • Identify the best method(s) based on research questions, timeline, product lifecycle and resourcing
    • Plan and carry out interviews, surveys, prototype testing, etc.
    • Synthesize data and report findings to stakeholders
    • Work with minimal supervision on multiple concurrent projects
    • Contribute to the development of a data-driven understanding of Outschool’s users and potential users, contributing to smart segmentation and persona development
    • Take on additional strategic projects as capacity allows

ABOUT YOU:

    • You have 3+ years experience in UX research, preferably in a startup environment.
    • You have the experience and savvy to know when to be lean and scrappy and when to be rigorous
    • You have the ability to execute in a fast-paced, agile environment
    • You have superior facilitation, presentation, written and verbal communication skills; you can quickly distill complex ideas to their essence and socialize findings with ease
    • You’re business and product savvy - you know how to conduct and deliver research that will drive decisions at the company
    • You’re a highly collaborative people-person: you thrive on connecting with and helping others, whether they’re users or teammates
    • You are comfortable working as an independent contractor
    • You’re supremely detail oriented
    • You have a passion for education and learning


OUTSCHOOL CARES:
At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:
° Shared Financial Success: Competitive salaries, stock options, and a 401k that makes saving for retirement easier.
° Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also provide employees with online access to coaching and therapy sessions through our partner, ModernHealth.
° PTO and Family Benefits: PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends.
° Remote First: With over 50% of our team distributed across the US and Canada, we create a remote culture through expensable weekly meals, virtual events, expensable home office setup, and internet allowance.
° Lifelong Learners: Annual budgets to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool!
° Community Impact: Outschool matches employee donations to established 501c3s, and has committed to donating $3M to Outschool.org non-profit programs.


Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

Outschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at recruiting@outschool.com.

Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.